Associate, New Verticals - Convenience Strategy & Operations

DoorDash; Washington (District of Columbia); On-site; USD 74,800 - 110,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Medical, dental, and vision benefits

Paid time off and sick leave

Job summary

DoorDash is hiring two Associates for its Convenience Strategy & Operations team in Washington, DC. The roles focus on driving growth through strategic initiatives with major enterprise merchants while enhancing customer experiences. Ideal candidates will have analytical skills, demonstrate ownership, and possess a solid understanding of AI tools.

The positions offer comprehensive benefits, a competitive salary, and opportunities to innovate within a dynamic market environment.

Qualifications

• 1-3+ years of relevant experience in a similar, analytical role.
• Owner mentality with a focus on outcomes.
• Ability to build from the ground up and thrive in ambiguity.
• Comfortable synthesizing complex problems into actionable plans.

Responsibilities

• Develop strategies for market growth across convenience merchants.
• Manage dashboards and metrics for high-quality operations.
• Build models to assess benefits of various programs.
• Transform strategies into measurable operational outcomes.
• Leverage AI to automate processes and improve efficiency.

Skills

Analytical skills

Cross-functional collaboration

Problem-solving

Entrepreneurial mindset

Data analysis (SQL/Excel)

Education

Bachelor’s Degree

Tools

Excel

SQL

AI tools

Job description

About The Team

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! These roles sit within our Convenience Strategy & Operations – the first vertical we launched outside of restaurants! Convenience is one of our most profitable and accessible verticals with the highest monthly average users across our New Verticals platform – we are growing the team so come join us!

About The Role

We are hiring two Associates to work on our Convenience Strategy & Operations team across growth, quality and operational initiatives. You will work on major enterprise merchants to drive customer acquisition, merchant performance, operational excellence, and sustainable growth by identifying & executing against strategic opportunities. One role focuses on growth initiatives across our Enterprise Merchants; the other focuses on driving continuous improvement and a perfect Consumer experience. Depending on the role we align you to, you might work on initiatives such as:

• Identifying, validating, and launching high-impact "0-to-1" initiatives that unlock new growth opportunities across the convenience merchant base
• Partnering with cross‑functional teams to enhance in‑app merchandising and optimize the customer journey across the funnel
• Developing initiatives that strengthen DoorDash’s position as the preferred destination for convenience shopping through improved selection, discoverability, and quality
• Leading operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction
• Streamlining in‑store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners
• Developing and executing on programs that improve inventory accuracy and ensure real‑time platform availability reflects in‑store stock levels

These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

You’re Excited About This Opportunity Because You Will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace – dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net‑new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day‑to‑day work, and share what you learn with the team.
• Lead, collaborate and influence. You’ll partner with and influence cross‑functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

We’re Excited About You Because…

• You have 1-3+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross‑functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high‑level goals into actionable plans, and enjoy implementing a process.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment.
• You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you’re already exploring tools like Claude, Cursor, Gemini and more. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.
• You have a completed Bachelor’s Degree.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$74,800—$110,000 USD

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

Accommodations

If you need any accommodations, please inform your recruiting contact upon initial connection.