Senior Associate, New Verticals - Enterprise Merchant Strategy & Operations

DoorDash; Washington (District of Columbia); On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Comprehensive medical, dental, and vision benefits

Job summary

DoorDash is seeking a Senior Associate to join their Convenience Merchant Strategy & Operations team in Washington, DC. In this role, you will lead growth projects for major Convenience merchants, enhancing customer experience and merchant performance while hitting aggressive growth targets.

Your expertise in data analytics, project management, and an entrepreneurial approach will be key as you collaborate with cross-functional teams. The position offers competitive compensation, including a base salary between $87,000 and $128,000, plus comprehensive benefits and equity opportunities.

Qualifications

• 2-4+ years of experience in analytical and cross-functional roles.
• Ability to synthesize complex problems and implement actionable plans.
• Experience with data evaluation using SQL and model building in Excel.

Responsibilities

• Develop promotion strategies for major merchants.
• Optimize in-app experiences to drive growth.
• Identify and act on high-impact growth opportunities.

Skills

Analytical skills

Leadership

SQL proficiency

Project management

Entrepreneurial mindset

Education

Bachelor’s Degree in Economics, Business, Finance or related field

Job description

About the Team

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! These roles sit within our Convenience Strategy & Operations – the first vertical we launched outside of restaurants. Convenience is one of our most profitable and accessible verticals with the highest monthly average users across our New Verticals platform – we are growing the team so come join us!

About the Role

We are hiring a Senior Associate on our Convenience Merchant Strategy & Operations team to work on major enterprise merchant initiatives. In this role, you will lead growth projects for major Convenience merchants, including dedicated ownership over a portfolio of major enterprise banners. You will act as a GM charged with growing our customer base, improving merchant performance, and achieving aggressive growth targets for one of DoorDash's largest and most dynamic verticals.

Key Responsibilities

• Drive Promotion Strategy: Determine the most effective promotion structures, occasions, and audiences for each merchant in your portfolio, and work with our partnerships team to execute on those opportunities.
• Enrich the In-App Experience: Work with our New Verticals growth team to optimize in-app merchandising across the funnel.
• Launch "0 to 1" Initiatives: Identify, validate, and act on the highest impact growth opportunities across our merchant base.

These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

You're Excited About This Opportunity Because You Will

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace – dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day‑to‑day work, and share what you learn with the team.
• Lead, collaborate and influence. You’ll partner with and influence cross‑functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

We're Excited About You Because

• You have 2‑4+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross‑functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high‑level goals into actionable plans, and enjoy implementing a process.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment.
• You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you’re already exploring tools like Claude, Cursor, Gemini and more. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.
• You have a completed Bachelor’s Degree ideally in Economics, Business, Finance or a related business field.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well‑being. We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

National base pay range for this position within the United States, including Illinois and Colorado: $87,000—$128,000 USD.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month).

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.