Senior Associate, Merch Supplier Success

Wayfair; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits on day one

2nd.MD access

GeoBlue insurance

Wellbeing support

Life insurance

401(k) matching

Parental leave reimbursement

Tuition reimbursement

Employee discount

Gym discounts

BenefitHub discounts

Donation matching

Job summary

Wayfair is seeking a Senior Associate in the Merch Supplier Success team. The role focuses on root-cause analysis of merchandising processes and addressing supplier concerns to improve overall supplier experience.

You will drive end-to-end projects, collaborate with product, engineering and supplier teams, and develop KPIs with dashboards to identify trends and propose systemic fixes in a fast-paced, hybrid Boston environment.

Qualifications

• 1–3 years in e-commerce, merchandising ops or supplier management.
• Strong communication with suppliers and global stakeholders.
• Problem-solving mindset with scalability and solutions.
• Comfort with data to analyze issues and spot patterns (AI tools, SQL, GBQ, Data Studio or Excel).
• Able to work in a fast-paced, high-growth environment.
• Clear written and verbal communication with technical and business teams.
• Ability to translate analytics into persuasive business cases.
• Proven track record delivering challenging tasks with limited resources.
• Skilled in cross-functional communication and influence.

Responsibilities

• Drive process improvements by tracking pain points and trends for systemic fixes.
• Own end-to-end projects from discovery to final product or solution.
• Collaborate with product, engineering, and supplier teams to ensure cohesive supplier and customer experience.
• Develop team KPIs and create reports and dashboards by identifying trends and offering proactive solutions.
• Cultivate relationships with operational leadership and senior partners.
• Contribute to a motivating environment and challenge the status quo.

Skills

Communication skills

Problem-solving mindset

Data analysis

Cross-functional collaboration

Written and verbal communication

Business case rationale

Stakeholder influence

Tools

AI Tools

SQL

GBQ

Data Studio

Excel

Job description

This position is a hybrid in-office role that works out of our Boston HQ (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position.

At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

About The Role

The Merchandising Operations group at Wayfair is looking for a Senior Associate to become part of our Merch Supplier Success team. In this role, you will be expected to root cause and obtain an understanding of the complexities of the merchandising process and leverage that expertise to address supplier concerns.

What You’ll Do

Drive process improvement by tracking pain points and trends to inform systemic fixes. Own and deliver projects end-to-end taking on ideas at problem statement level with responsibility for discovery, structuring & scoping problems through to delivering the final end product, process, tool or solution. Collaborate cross-functionally with product, engineering, and supplier-facing teams on projects to drive completion and ensure a cohesive supplier (and customer) experience across all touch points. Develop team KPIs and create reports and dashboards through identifying trends and proactively offering solutions to course correct. Cultivate effective relationships within Wayfair operational leadership and senior business partners across the organization. Contribute to a highly motivational working environment in which you help your team proactively challenge current status quo and contribute to team goals

What You’ll Need

• 1–3 years of experience in e-commerce, merchandising operations, supplier management, account management, or similar experience.
• Communication skills to work effectively with both suppliers and global stakeholders.
• Problem-solving mindset with ability to upscale appropriately and propose solutions.
• Comfort using data and tools to analyze issues and identify patterns. Experience with AI Tools, SQL, GBQ, Data Studio or Excel is a plus.
• Ability to work in a fast-paced, high-growth environment.
• Strong written and verbal communication skills to work with both technical and business-oriented stakeholders.
• Ability to translate analytical work into business cases meant to inform and persuade.
• A proven track record of taking on challenging tasks and delivering despite obstacles or limited resources.
• Demonstrated ability to communicate with a broad cross-functional audience and influence and persuade members at all levels.

About Us

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Benefits & Perks - US

• Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
• No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.
• Global Traveler Health Insurance through GeoBlue.
• 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
• Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
• 401(k) matching with immediate vesting.
• Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
• Tuition Reimbursement.
• Wayfair Employee Discount.
• Gym/Fitness Discounts (Wellhub and varying regional memberships).
• Exclusive access to thousands of perks & discounts through BenefitHub.
• Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].