Operations Associate - Full-time (Summer 2027 Start)

Wayfair; Boston (MA); Hybrid; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Second opinion service

GeoBlue health insurance

Wellbeing support

Life insurance

401(k) matching

Parental leave

Tuition reimbursement

Employee discount

Gym discounts

Charitable donations matching

Job summary

Wayfair in Boston is seeking an Operations Associate for Summer 2027. This full-time role focuses on optimizing our logistics network across CastleGate Forwarding, Fulfillment, Transportation, and partners to improve speed, cost, and delivery quality.

You will analyze performance trends, collaborate with Operations, Supplier Management, and Technology teams, and develop new processes to drive continuous improvement.

Qualifications

• Currently pursuing a bachelor’s degree with expected graduation Spring 2027.
• Minimum GPA of 3.0.
• US work authorization without Visa sponsorship required.

Responsibilities

• Communicate performance trends and improvement opportunities to management.
• Collaborate cross-functionally with Operations, Supplier Management, and Technology teams.
• Monitor KPIs and work to improve logistics and supply chain quality.
• Develop and deliver communication plans with suppliers, logistics providers and CastleGate Forwarding/3PLs.
• Create and implement new processes to drive continuous improvements.

Skills

Communication

Cross-functional work

Data analysis

Attention to detail

Process improvement

AI in workflow

Customer focus

Excel/Google Sheets

Education

Bachelor’s degree in Business Administration/Operations/Logistics/Economics/Management

Tools

Excel

Google Sheets

Job description

Operations Associate Full-Time - Summer 2027

Start Dates: June & July 2027

Boston, MA

The base salary for this position is $68,000 plus a joining bonus of $5,000.

This is a Boston-based opportunity with a 4 day in-office expectation (Monday - Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Who We Are

Join us as we build the #1 destination for all things home!

At Wayfair, we support upcoming graduates in launching their careers in e-commerce and technology. With endless opportunities across technology, commercial, operations, marketing, and finance - there is a path for everyone. As a full-time employee, you'll be challenged to solve complex problems and build solutions to company-wide initiatives.

Revolutionize the global supply chain as an Operations Associate within Wayfair's industry-leading logistics organization. You will drive the performance of our proprietary freight forwarding and fulfillment networks, tackling complex operational challenges across CastleGate Fulfillment & Forwarding, Transportation and key third-party partners to directly optimize speed, cost, and delivery quality. By translating real-time logistics data into high-impact communication plans and partnering with cross-functional leadership, your work will directly enhance the customer experience and scale Wayfair's primary competitive advantage.

What You’ll Do

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations, Supplier Management, and Technology
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair's proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)
• Develop and implement new processes that improve our operations and contribute to continuous improvement and change management efforts

What You’ll Need

Basic Qualifications:

• Currently pursuing an Bachelor’s degree in Business Administration, Operations, Supply Chain/Logistics, Economics, Management or relevant discipline with the expectation that the degree will be obtained by Spring 2027
• Minimum GPA of 3.0
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future. Visa sponsorship includes the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.
• Comfort with 5-15% travel for this role as needed

Preferred Qualifications

• Excellent communication, both written and verbal
• Collaborative mindset that thrives as part of a team
• Data and process-oriented, demonstrated ability to continuously learn new data analysis tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization
• Drive to win and steer collaboration cross-functionally
• Strong comfort level and appetite to use AI in daily workflow
• Passionate about the customer with an interest in understanding and driving user behavior
• Experience working with large and/or complex data to drive actionable insights in Excel or Google Sheets
• Interested in understanding how the physical process and software solutions work in tandem to deliver an operational capability

Possible Team Placements

Catalog Merchandising

The Global Merchandising organization is responsible for building and maintaining Wayfair's e-commerce catalog of over 24 million+ products. The organization consists of multiple teams who each play a crucial role in defining and executing on best-in-class merchandising. The Global Operations Platform teams guide the management of our enormous product catalog and provide suppliers with tools to continually expand our product assortment. The Merch teams drive product discovery, consideration and purchase on all of our stores and marketing channels by ensuring customers have complete, accurate and relevant product information, and removing friction for suppliers to provide it. The Data Integrations & Analytics teams leverage Big Data to optimize internal merchandising processes. Together, these teams deliver on key merchandising goals.

Global Supply Chain

Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Fulfillment, Transportation, & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale.

Why You’ll Love Wayfair

Benefits & Perks

• Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
• No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.
• Global Traveler Health Insurance through GeoBlue.
• 24/ 7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
• Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
• 401(k) matching with immediate vesting.
• Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
• Tuition Reimbursement.
• Wayfair Employee Discount.
• Gym/Fitness Discounts.
• Exclusive access to thousands of perks & discounts through BenefitHub.
• Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

Purpose & Inclusion At Wayfair

At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility

At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solution, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective mattered. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].