Senior Associate, IT Transformation & Analytics

Ankura; Tampa (FL); On-site; USD 65,000 - 155,000; Full time

Job summary

Ankura is seeking a Senior Associate to support IT assessments, transformation programs, and operational improvements across client engagements. This role combines hands-on analysis with project execution, client collaboration, and coordination of workstreams.

It can be based in any of Ankura’s US offices. The Senior Associate will evaluate IT operations, infrastructure, cloud environments, applications, service delivery, governance, and costs, working with senior team members to develop

Qualifications

• Two to six years + of experience in IT operations, IT consulting, technology transformation, or related fields.
• Knowledge of IT operations: infrastructure, cloud, applications, service delivery, vendors, governance, and costs.
• Experience supporting IT assessments, transformation programs, or operational improvement efforts.
• Familiarity with ITSM processes such as incident, problem, change, and asset management.
• Strong analytical and problem-solving skills with data-driven recommendations.
• Ability to translate technical issues into business implications.
• Strong project-management and organizational skills managing multiple priorities.
• Proficiency in Excel, PowerPoint, and business analysis tools.
• Experience in consulting or managed services is preferred.
• Clear written and verbal communication with stakeholders.
• Ability to work in multidisciplinary, distributed teams.
• Relevant certifications (ITIL, cloud, project-management) are beneficial.
• Bachelor’s degree preferred.

Responsibilities

• Support IT assessments, transformation programs, and improvement initiatives.
• Analyze data to identify performance gaps and opportunities.
• Document current IT environments, processes, and vendor arrangements.
• Develop IT strategies, operating models, and roadmaps.
• Support IT service management improvements (incident, change, asset, SLA).
• Assist with infrastructure and cloud modernization and cost optimization.
• Develop financial models, dashboards, and client deliverables.
• Conduct stakeholder interviews and document requirements.
• Manage workstreams with timelines and risks.
• Collaborate with client teams to implement improvements.
• Prepare executive presentations translating findings into actions.
• Support proposals and business development activities.
• Provide guidance to junior team members and contribute to methodologies.

Skills

Analytical skills

Problem-solving

Written communication

Verbal communication

Project management

Team collaboration

Education

Bachelor’s degree in information technology, computer science, engineering, business, or a related field

Tools

Microsoft Excel

PowerPoint

ITIL

Cloud platforms

Job description

Ankura is seeking a Senior Associate to support IT assessments, transformation programs, and operational improvements across client engagements. This role combines hands-on analysis with project execution, client collaboration, and coordination of workstreams.

It can be based in any of Ankura’s US offices. The Senior Associate will evaluate IT operations, infrastructure, cloud environments, applications, service delivery, governance, and costs, working with senior team members to develop