Senior Associate, Digital Transformation (IT Services)

Ankura; Washington (District of Columbia); On-site; USD 65,000 - 155,000; Full time

Job summary

Ankura is seeking a Senior Associate to support IT assessments, transformation programs, and operational improvement initiatives across client engagements. This role blends hands-on analysis with project execution, client collaboration, and coordination of workstreams.

Based in any Ankura US office, you will evaluate IT operations, infrastructure, cloud, applications, vendor arrangements, and costs to develop practical improvements.

Qualifications

• 2–6 years of experience in IT operations, IT consulting, or technology transformation.
• Experience supporting IT assessments, transformation programs, or operational improvement efforts.
• Familiarity with IT service management processes and frameworks (incident, problem, change, request, asset, SLA).
• Strong analytical and problem-solving skills with data organization and trend identification.
• Ability to translate technical findings into business implications and actions.

Responsibilities

• Support IT assessments across strategy, operations, infrastructure, cloud services, applications, service delivery, and vendors.
• Analyze operational, financial, organizational, and technology data to identify performance gaps.
• Document current-state IT environments including processes and vendor arrangements.
• Develop IT strategies, operating models, and transformation roadmaps.
• Improve IT service management processes (incident, problem, change, request, asset, SLA).
• Assist with infrastructure and cloud modernization, cost optimization, and vendor management.
• Create financial models, benchmarks, dashboards, and client deliverables.
• Lead stakeholder interviews and manage defined workstreams with timelines and risks.
• Collaborate with client teams to implement recommended improvements.
• Prepare executive presentations translating findings into business actions.
• Support proposals, effort estimates, and other business development activities.
• Provide guidance and quality review to junior team members.

Skills

IT operations

IT consulting

data analysis

problem solving

project management

communication skills

Excel

PowerPoint

Education

Bachelor's degree in information technology, computer science, engineering, business

Tools

ITIL

Job description

Ankura is a team of excellence founded on innovation and growth.

Practice Overview

Ankura’s Digital Transformation practice helps clients modernize their organizations through technology, data, analytics, automation, and AI.

Our IT Services professionals help clients establish high-performing, secure, reliable, and scalable IT functions that enable business transformation and growth.

Role Overview

We are seeking a Senior Associate to support IT assessments, transformation programs, and operational improvement initiatives across client engagements.

This role combines hands‑on analysis and problem‑solving with project execution, client collaboration, and coordination of defined workstreams.

This role can be based in any of Ankura’s US offices.

The Senior Associate will help evaluate clients’ IT operations, infrastructure, cloud environments, applications, service delivery, organizations, vendors, costs, risks, and performance. The individual will work with senior team members to develop recommendations and support implementation of practical improvements.

Responsibilities

• Support assessments of IT strategy, operations, infrastructure, cloud services, applications, service delivery, organization, vendors, costs, and risks.
• Analyze operational, financial, organizational, and technology data to identify performance gaps and improvement opportunities.
• Document current-state IT environments, processes, operating models, application portfolios, organizational structures, and vendor arrangements.
• Help develop IT strategies, operating models, transformation roadmaps, governance frameworks, and implementation plans.
• Support improvements to IT service management, including incident, problem, change, request, asset, and service‑level management.
• Assist with infrastructure and cloud modernization, application rationalization, cost optimization, vendor management, and operational resilience initiatives.
• Develop financial models, benchmarks, performance metrics, dashboards, presentations, and other client deliverables.
• Conduct stakeholder interviews, facilitate working sessions, document requirements, and communicate findings.
• Manage assigned workstreams, including activities, timelines, dependencies, risks, and deliverables.
• Collaborate with client business and technology teams to implement recommended improvements.
• Prepare clear executive‑level presentations that translate technical findings into business implications and actions.
• Support proposals, solution development, research, effort estimates, and other business‑development activities.
• Provide guidance and quality review to junior team members as experience permits.
• Contribute to the development of methodologies, assessment tools, accelerators, and practice knowledge.

Qualifications

• Two to six years + of experience in IT operations, IT consulting, technology transformation, managed services, infrastructure, application management, or a related field.
• Working knowledge of enterprise IT operations, including infrastructure, cloud, applications, service delivery, vendors, governance, and technology costs.
• Experience supporting IT assessments, transformation programs, implementation initiatives, or operational improvement efforts.
• Familiarity with IT service management processes and frameworks, such as incident, problem, change, request, asset, and service‑level management.
• Strong analytical and problem‑solving skills, including the ability to organize data, identify trends, and develop practical recommendations.
• Ability to understand technical issues and communicate their business, financial, operational, and risk implications.
• Strong project‑management and organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel, PowerPoint, and other business analysis and presentation tools.
• Experience with cloud platforms, infrastructure, application portfolios, service‑management tools, or IT financial analysis is preferred.
• Experience in consulting, professional services, corporate IT, or a managed‑services environment is preferred.
• Strong written and verbal communication skills and the ability to work effectively with client stakeholders.
• Ability to work collaboratively in multidisciplinary and geographically distributed teams.
• Relevant certifications, such as ITIL, cloud‑platform, project‑management, or technology‑governance credentials, are beneficial.
• Bachelor’s degree in information technology, computer science, engineering, business, or a related field is preferred.
• Travel expectations are minimal / as needed.
• Up to 10% max #LI-MJ1 #LI-Hybrid.

For individuals assigned and/or hired to work in California, Colorado, New York or other states with relevant pay transparency laws, Ankura is required to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the said markets and considers a broad range of factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The range does not include additional benefits outside of salary. At Ankura, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each role. A reasonable estimate of the current base pay range is between $65,000 to $155,000; this range is not a promise of a particular wage.

Ankura is an affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email [e-mail] or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation.

The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise.

Collaborative Lateral Thinking That Delivers, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Value.

For more information, please visit, ankura.com.