Senior Associate, Donor Relations

AIPAC; Los Angeles (CA); Hybrid; USD 67.000 - 75.000; Vollzeit

Zusammenfassung

AIPAC in Los Angeles, CA, seeks a Senior Associate to strengthen the U.S.-Israel relationship through donor engagement, membership growth, and outstanding customer service. You will drive financial commitments and deliver memorable experiences for members.

The Senior Associate will manage a donor portfolio, hit fundraising targets, and leverage Salesforce and Outreach.io in a hybrid work model with competitive benefits.

Qualifikationen

• 3+ years in a customer-facing role with a track record of meeting or exceeding sales targets.
• Passion for a strong U.S.-Israel relationship and knowledge of Israel, the Middle East, and American politics.
• Excellent judgment, calm under pressure, and strong customer service orientation.
• Ability to learn CRM and Sales Enablement systems, including Salesforce and Outreach.io.

Aufgaben

• Provide outstanding donor experience for a portfolio of 1,000 to 1,500 households.
• Meet or exceed targets for new club membership, retention, and upselling.
• Understand member needs through regular check-ins and address issues proactively.
• Meet fundraising goals daily, weekly, monthly, quarterly, and yearly.
• Build relationships with donors and inspire pro-Israel political giving.
• Present AIPAC's mission via Zoom, phone, email, and text messages.
• Provide timely political updates to inform and inspire involvement.
• Ensure superior member service via phone, email, and online chat.
• Identify and solicit new donors and participate in national/local programs.
• Maintain Salesforce and Outreach.io data accuracy and campaign projections.
• Other duties as assigned.

Kenntnisse

Customer-facing

Sales targets

Relationship-building

CRM usage

Interpersonal skills

Organizational skills

Phone/Call center experience

Independent work

Ausbildung

Bachelor's degree preferred or commensurate experience

Tools

Salesforce

Outreach.io

Jobbeschreibung

Senior Associate will make a direct impact on strengthening the U.S.-Israel relationship in three ways:

• Engaging current AIPAC members to showcase the value of AIPAC and convey the urgency of growing and strengthening the U.S.-Israel relationship.
• Soliciting existing and prospective AIPAC members to renew, increase, or augment their participation and financial commitment to the pro-Israel movement.
• Providing a memorable and impactful member experience by cultivating meaningful experiences and providing excellent customer service.

A successful Senior Associate possesses exceptional organizational skills, comfort interacting with individuals across the political spectrum, and would excel in a metrics-driven role . If you love Israel and American politics and are interested in maintaining a strong base of support for our work, this is an exceptional opportunity to engage with supporters on meaningful issues and expand their investment in the organization and in politics. Senior Associate will receive advanced training , deep insight into the Middle East's policy, a competitive annual salary package, and generous benefits.

Detailed Duties

The position will be measured against the effective execution of the following tasks and responsibilities:

• Provide an outstanding donor experience on a one-to-many scale for a portfolio of 1, 000 to 1,5 00 households .
• Achieve or surpass targets for new club membership, retention, and upselling by securing new, renewed, and increased contributions for AIPAC and pro-Israel politics from donors investing $ 1,800 to $10,000 annually.
• Understand and anticipate member needs through regular check-ins and communication, proactively addressing issues and identifying opportunities for additional revenue , upselling , and mitigating churn.
• Meet daily, weekly, monthly, quarterly , and annual fundraising goals and objectives.
• Build and sustain relationships with donors on behalf of AIPAC and inspire them to participate in pro-Israel political giving.
• Present the AIPAC mission and the imperative for investment to individuals through zoom meetings, phone calls, emails, and text messages .
• Provide timely political and policy updates that inform and inspire people to become more involved in pro-Israel politics and AIPAC.
• Provide a superior member experience through responsive inbound and outbound customer service by phone, email , and online chat.
• Identify, cultivate, and solicit new donors to join AIPAC and commit resources toward pro-Israel politics.
• Recruit participants for national and local programs.
• Maintain and update Salesforce and Outreach.io to ensure the most accurate and timely information is included, including campaign projections and logging individual activities/communications and meetings.
• Other duties as assigned.

Qualifications/Skills:

• 3+ years ’ experience in a customer-facing role, in sales , customer success or account management capacity, with a track record of meeting or exceeding sales targets.
• Intense passion for a strong U.S.-Israel relationship and knowledge of issues related to Israel, the Middle East , and American politics .
• Excellent judgment and decision-making abilities, ability to maintain a level of calm and professionalism , and effectively address and resolve issues with a strong customer service orientation .
• Work efficiently under pressure; meet deadlines; demonstrate strategic thinking and good decision-making .
• Excellent organizational, interpersonal, and networking skills with teams and individuals.
• Approach opportunities and challenges with confidence and determination while remaining resilient and able to cope with rejection .Self-motivated and able to work independently and with your colleagues to meet goals and objectives .
• Bachelor's degree preferred or commensurate experience .
• Ability to learn and use software applications including but not limited to CRM (Salesforce) and Sales Enablement systems (Outreach.io)
• Experience in Politics a plus
• Experience working at a call center or extensive phone experience is a plus .
• Must be able to work in a demanding metrics -driven environment and be comfortable adjusting to changing expectations quickly

AIPAC is offering a competitive market base salary between $67,000.00 and $75,000.00 for the position. A job offer within the range will depend on how closely a candidate’s skills and experience match the role’s requirements. AIPAC also offers a competitive and comprehensive benefits package that contributes to employees’ overall total compensation package. We currently work remotely two days a week and in our offices the other three. AIPAC is an equal-opportunity employer.

#LI-Hybrid

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and AIPAC reserves the right to change this job description and/or assign tasks for the employee to perform, as deemed appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.