Senior Associate - Digital Account Opening

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorganChase is seeking a Product Manager to drive development and optimization by leveraging user research, metrics analysis, and cross-functional collaboration within a leading financial services organization.

You will partner with Product, Engineering, and Design teams to deliver features that meet customer needs, while maintaining a data-driven roadmap and a strong backlog with clear acceptance criteria.

Qualifications

• Experience in product management or related domain with lifecycle ownership.
• Ability to translate business needs into epics, features and stories with clear criteria.
• Proficiency in gathering user research and market analysis for roadmaps.
• Knowledge of data analytics and data literacy to inform decisions.
• Experience with modern data platforms and UI catalogs.
• Strong communication skills to align stakeholders and teams.

Responsibilities

• Identify new product opportunities reflecting customer and market needs.
• Plan upstream/downstream implications on product experience.
• Support user research, journey mapping and market analysis for roadmaps.
• Analyze product metrics across the development lifecycle.
• Write requirements, epics and user stories with acceptance criteria.
• Manage Sprint Backlog, trade-offs and Agile ceremonies.
• Collaborate with tech, architecture, design and product teams to refine requirements.

Skills

Product management

User research

Agile methodologies

Stakeholder communication

Data literacy

Excel

PowerPoint

Tools

Jira

Tableau

Visio

Splunk

Job description

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design & other stakeholders
• Manage Sprint Backlog, Trade-offs, Agile ceremonies & ensures n+2 sprint readiness
• Partner with technology teams, architecture, design and Product teams refine requirements.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan
• Working knowledge of modern data platforms, UI catalog, and data quality tooling
• Ability to transform business requirements at an epic level to strong technical requirements at a story level
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
• Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, and Jira
• Perform discovery tasks to support overall product organization
• Hands-on experience with Jira and agile product development/software delivery lifecycle practices

Preferred Qualifications, Capabilities, And Skills

• Domain expertise in Business Banking
• Emerging knowledge of product release and deployment processes
• Knowledge of Business Banking account opening and shopping flows and underlying services

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.