Senior Product Associate, Branch Expansion

JPMorganChase; Westerville (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

A leading financial services firm is seeking a Senior Product Associate to leverage user research and analyze metrics for product development. This role involves working closely with the Product Manager to identify opportunities, define business requirements, and support the strategic product roadmap. Candidates should have a background in product management with excellent analytical skills and experience with JIRA. The position offers a competitive salary and benefits, along with opportunities for professional growth in a collaborative environment.

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Strong skills in user research and discovery.
• Ability to synthesize information and present to senior management.

Responsibilities

• Identify new product opportunities based on user research.
• Define business requirements and ensure operational readiness.
• Analyze product performance metrics for decision-making.
• Collaborate with cross-functional teams for product development.

Skills

Product management expertise

Data analytics

Excellent communication skills

Collaboration

Analytical and strategic problem-solving

Education

3+ years of experience in product management

Tools

JIRA

Confluence

Job description

Senior Product Associate, Branch Expansion

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development; maintains epics and stories in JIRA, evaluating readiness and outcomes, and proceeding with additional iterations, developing and prioritizing a product backlog, and leading collaborative scrum events (backlog refinement, sprint planning, sprint review and sprint retrospectives).
• Works with business application owners and development teams to define business requirements, lead scope definition, drive technical implementation, End‑2‑End testing, and operational readiness.
• Supports the development of our product strategy and roadmap.
• Collects and analyzes metrics on product performance to inform decision‑making.
• Contributes to solution discovery through collaboration with cross‑functional teams to identify potential solutions that address user needs and align with business goals.
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches.
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Excellent numerical, analytical, and strategic problem‑solving skills.
• Expertise knowledge of JIRA and Confluence tools, with ability to build dashboard – especially those requiring data structure setup.
• Experience working with multi‑level management and complex organizations and pull data for analysis.
• Highly collaborative, detail‑oriented, and proactive in driving complex initiatives forward.
• Excellent oral and written communication and presentation skills across various stakeholders and senior management; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior management.
• Ability to deal with different stakeholder groups to elicit business requirements, processes and data trends.
• Ability to work in a high‑paced environment, be flexible, follow tight deadlines, organize, and prioritize work with minimal oversight.

Preferred Qualifications, Capabilities, And Skills

• Developed knowledge of the product development life cycle.
• Full understanding of software development lifecycle best practices.
• Prior experience working within a real estate domain.
• Experience with geospatial data and tooling including, but not limited to: ArcGIS, Carto, Wherobots, or QGIS.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.