Senior Associate - Product Execution & Delivery Assurance (Portfolio / Platform Programs)

JPMorganChase; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a delivery leader to shape how large platform programs execute and deliver value. You will connect teams, clarify complex work, and translate plans into observable outcomes.

In this role, you will drive cross-functional collaboration, manage dependencies, and establish a transparent roadmap with measurable milestones. Strong Jira discipline and superb communication are essential.

Qualifications

• Ability to drive execution across complex, cross-functional programs with multiple stakeholders.
• Proven use of delivery metrics to monitor health and surface risks early.
• Strong work management discipline with Jira for traceability.
• Facilitation and conflict-management skills with practical resolutions.
• Clear written and verbal communication with detailed updates.
• Ability to define measurable outcomes, milestones, and acceptance criteria.
• Experience managing portfolio-level delivery across platform programs.

Responsibilities

• Manage cross-team dependencies and sequencing to protect delivery outcomes and reduce delivery risk.
• Drive alignment on priorities, commitments, and tradeoffs across multiple teams and stakeholders.
• Build and maintain an execution-focused roadmap tied to measurable work and tracking records.
• Ensure initiatives are clearly scoped, outcomes-based, and connected to value delivery.
• Establish and maintain a program-wide view of key conversations, decisions, and open items.
• Facilitate coordination forums to connect cross-team threads, drive decisions, and prevent gaps.
• Provide clear, timely updates on progress, risks, assumptions, and scope changes.
• Track issues to ownership and closure, escalating appropriately to maintain momentum.
• Apply a quality-focused lens to plans and delivery artifacts to reduce ambiguity and rework.
• Improve execution transparency by strengthening traceability from plans to delivery evidence.

Skills

Cross-functional delivery

Delivery metrics

Work tracking tools

Facilitation

Communication skills

Outcome-driven planning

Portfolio delivery

Tools

Jira

Job description

Join a team where you can grow your delivery leadership while shaping how large platform programs execute and deliver value. You'll connect teams, bring clarity to complex work, and help turn plans into outcomes you can see and measure.

Job responsibilities

• Manage cross-team dependencies and sequencing to protect delivery outcomes and reduce delivery risk
• Drive alignment on priorities, commitments, and tradeoffs across multiple teams and stakeholders
• Build and maintain an execution-focused roadmap tied to measurable work and work tracking records
• Ensure initiatives are clearly scoped, outcomes-based, and connected to value delivery
• Establish and maintain a program-wide view of key conversations, decisions, and open items
• Facilitate coordination forums to connect cross-team threads, drive decisions, and prevent gaps
• Provide clear, timely updates on progress, risks, assumptions, and scope changes
• Track issues to ownership and closure, escalating appropriately to maintain momentum
• Apply a quality-focused lens to plans and delivery artifacts to reduce ambiguity and rework
• Improve execution transparency by strengthening traceability from plans to delivery evidence

Required Qualifications, Capabilities, And Skills

• Demonstrated ability to drive execution across complex, cross-functional programs with multiple stakeholders and dependencies
• Proven ability to use delivery metrics to monitor health, surface risks early, and drive course-corrections
• Strong work management discipline and comfort operating in work tracking tools (for example, Jira) to maintain traceability and transparency
• Proven facilitation and conflict management skills, including navigating tradeoffs and landing practical resolutions
• Strong written and verbal communication skills, with the ability to deliver accurate, detailed updates beyond surface-level reporting
• Ability to create clarity from ambiguity by defining measurable outcomes, milestones, and acceptance criteria
• Ability to manage portfolio-level delivery by balancing capacity, sequencing, and dependency constraints

Preferred Qualifications, Capabilities, And Skills

• Experience implementing automation to streamline delivery workflows and improve operational efficiency
• Experience integrating AI-enabled solutions to improve planning, execution visibility, and decision-making within appropriate controls
• Demonstrated ability to foster continuous learning and pragmatic innovation across delivery and product teams
• Experience operating at portfolio level across multiple platform programs and shared services

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.