Senior Associate Customer Success Manager

Integral Ad Science, Inc.; Chicago (IL); Hybrid; USD 49,000 - 84,000; Full time

Job summary

A leading global media measurement platform is seeking a Senior Associate Customer Success Manager in Chicago. This role involves managing client relationships, ensuring satisfaction, and promoting service adoption. Ideal candidates will have strong analytical skills and experience in Ad Tech. Join a diverse team committed to transparency in digital media quality.

Qualifications

• 1-3 years of experience in Ad Tech, agency, or brand experience preferred.
• Ability to learn quickly and understand different processes and systems.

Responsibilities

• Manage client health, onboarding, and renewal while promoting IAS services.
• Prepare reports and analyze client activity data.
• Develop strong client relationships to understand their goals.

Skills

Analytical Skills

Communication

Organizational Skills

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Salesforce

Gainsight

Job description

Senior Associate Customer Success Manager

Chicago, IL

As part of our Customer Success team, this role offers the potential to gain in-depth experience in the verification space within the advertising industry. Under your manager's guidance, you will develop your technical, communication, and commercial skills.

What you’ll do:

1. Understand the digital advertising ecosystem involving advertisers, agencies, platforms, publishers, and media technology partners.
2. Build a comprehensive understanding of all IAS products and processes.
3. Manage the lifecycle and all aspects of client health, including onboarding, value realization, and renewal, while promoting further adoption of IAS services.
4. Serve as the primary contact and account owner for all matters related to assigned clients, providing prompt problem resolution and escalation as needed.
5. Prepare regular reports and analyze client activity data.
6. Identify at-risk scenarios and collaborate with internal and external stakeholders to develop and implement solutions.
7. Participate in external meetings and present to clients.
8. Create documentation for processes and methodologies.
9. Develop strong client relationships to understand their goals deeply.
10. Communicate client needs internally and advocate for clients' interests.
11. Uphold IAS values at all times.

What you’ll need:

1. 1-3 years of experience in Ad Tech, agency, or brand experience is preferred.
2. Strong analytical skills to identify business issues, analyze data, draw conclusions, and develop actionable recommendations.
3. Understanding of the online advertising and marketing industry is essential.
4. Ability to learn quickly and understand different processes and systems.
5. Enthusiasm for working in a fast-paced and demanding environment.
6. Ability to produce clear, concise, client-ready documents.
7. Excellent organizational skills with a proven track record of managing projects successfully and paying close attention to detail.
8. Ability to work independently and collaboratively within a team.
9. Proficiency with Microsoft PowerPoint, Word, Excel; experience with Salesforce and Gainsight is a plus.

Illinois Applicants: The salary range for this position is $49,000 - $84,000. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that provides actionable data to drive superior results for advertisers, publishers, and media platforms worldwide. IAS’s software ensures ads are seen by real people in safe environments, improving ad spend return and publisher yield. Our mission is to set the global standard for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is committed to diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We encourage women, people of color, LGBTQIA community members, people with disabilities, and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) during your application process, including identifiers, personal records, and other categories, for employment-related purposes. For questions, contact us at [e-mail].

Note to recruiters: IAS does not accept unsolicited resumes. Interested recruiting agencies should contact [e-mail] for partnership inquiries.

#LI-Hybrid