Senior Associate: Contact Center Transformation Strategy

PwC; Florham Park (NJ); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

401k

Holiday pay

Job summary

PwC in New Jersey is seeking a Contact Center Transformation Strategy Senior Associate to support strategy consulting engagements focused on contact center operations, shaping design and execution of client service models and transformation priorities. The role requires analyzing complex issues, managing workstreams, and mentoring junior team members while delivering practical recommendations.

The position emphasizes data-driven insights and applying AI fluency to accelerate research and

Qualifications

• At least a Bachelor's degree.

Responsibilities

• Analyzing contact center operating models, service workflows, and transformation opportunities to shape strategy recommendations.

Skills

Analytical thinking

Strategic planning

Stakeholder management

Learning agility

AI fluency

Education

Bachelor's degree

Tools

Data analytics tools

AI tooling

Job description

PwC in New Jersey is seeking a Contact Center Transformation Strategy Senior Associate to support strategy consulting engagements focused on contact center operations, shaping design and execution of client service models and transformation priorities. The role requires analyzing complex issues, managing workstreams, and mentoring junior team members while delivering practical recommendations.

The position emphasizes data-driven insights and applying AI fluency to accelerate research and