Senior Associate, Conversational AI, Agentic AI

Jobtailor; Washington (District of Columbia); On-site; USD 70,000 - 120,000; Full time

Job summary

Jobtailor in Washington, DC is seeking a designer and AI specialist to develop AI-powered contact center solutions and intuitive interfaces. You will prototype in Figma, implement NLP features with Dialogflow and Amazon Lex, and lead voice design initiatives.

You will collaborate with cross-functional teams, conduct user research, and refine mock-ups to meet client needs. Experience with Azure OpenAI and AWS Bedrock is a plus.

Qualifications

• Bachelor's degree or higher required.
• 3+ years of relevant experience in AI-powered contact center design.
• Proficiency with Dialogflow and Amazon Lex for NLP tasks.
• Experience with Azure OpenAI and AWS Bedrock.

Responsibilities

• Develop and implement AI-powered contact center solutions.
• Design and prototype user interfaces focusing on usability and accessibility.
• Conduct user research to inform design and customization.
• Collaborate with cross-functional teams to integrate AI protocols.
• Create and refine mock-ups to align with client requirements.
• Lead development of natural language interfaces and voice design.
• Use AngularJS to build responsive web applications.
• Analyze industry trends to drive innovation in interactions.
• Apply human-centered design principles to digital products.

Skills

AI-Powered Contact Center Solutions

Dialogflow Proficiency

Amazon Lex Proficiency

User Experience Research

AngularJS Framework Utilization

Natural Language Processing

Voice Design Development

Usability Testing

Interactive Design Prototyping

Human-Centered Design Principles

Workflow Development

User Research Analysis

HTML5 Prototyping

Responsive Web Applications

Customer Insights Analysis

Education

Bachelor's Degree

Tools

Figma

Azure OpenAI

AWS Bedrock

Job description

• Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
• Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
• Conducting user research and analysis to inform the design and customization of interactive systems
• Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
• Creating and refining mock-ups and prototypes to align with client requirements and feedback
• Analyzing industry trends to identify opportunities for innovation in user interaction engineering
• Leading the development of natural language interfaces and voice design for enhanced user engagement
• Utilizing AngularJS frameworks to build responsive and dynamic web applications
• Managing workflow development and analysis to optimize processes and improve efficiency
• Applying human-centered design principles to create intuitive and user-friendly digital products

Requirements

• At least a Bachelor's degree
• At least 3 years of experience
• Experience with AI-powered contact center solutions
• Proficiency in Dialogflow and Amazon Lex for NLP tasks
• Utilizing Azure OpenAI and AWS Bedrock for AI development
• Developing voice design and natural language interfaces
• Conducting usability testing and user experience research
• Creating mock-ups and interactive design prototypes
• Analyzing industry trends and customer insights for strategy

Core Competencies

Demonstrates expertise in developing AI-powered contact center solutions and creating user-friendly digital products through human-centered design principles. Proficient in utilizing tools like Dialogflow, Amazon Lex, and Figma to enhance user engagement and optimize customer experience strategies.

Highest-signal resume keywords

• AI-Powered Contact Center Solutions
• Dialogflow Proficiency
• Amazon Lex Proficiency
• User Experience Research
• AngularJS Framework Utilization

ATS Optimization Keywords

Hard Skills

• Natural Language Processing
• Voice Design Development
• Usability Testing
• Interactive Design Prototyping
• Human-Centered Design Principles
• Workflow Development
• User Research Analysis
• HTML5 Prototyping
• Responsive Web Application Development
• Customer Insights Analysis

Soft Skills

• Collaboration
• Communication

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• User Interaction Engineering
• Customer Experience Strategies
• Cross-Functional Team Collaboration
• Industry Trends Analysis
• Mock-Up Creation

Tools & Technologies

• Figma
• Azure OpenAI
• AWS Bedrock