Manager, Conversational AI and Agentic AI

Jobtailor

California (MO)

On-site

USD 110,000 - 170,000

Full time

14 days+

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Job summary

Jobtailor is seeking a senior UX/AI lead to design and implement AI-powered contact center solutions, guiding teams in user interaction engineering and stakeholder collaboration.

You will apply AngularJS, HTML5, and Figma to create intuitive interfaces, perform usability testing, and translate requirements into technical specifications. Mentoring junior staff and building strong client relationships are essential.

Qualifications

Bachelor's degree required.
5+ years of experience in UX/AI or related field.
Experience with AngularJS for UI development.
Proficiency in HTML5 for web design.
Familiarity with Figma for design/prototyping.
Demonstrated usability testing to improve UX.
Experience developing customer experience strategies for contact centers.
Experience implementing AI-powered solutions (Dialogflow, Lex).
Leading teams in human-centered design projects.

Responsibilities

Lead the development and execution of AI-powered contact center solutions.
Guide teams in strategic planning and user interaction engineering.
Collaborate with stakeholders to translate requirements into specs.
Develop and customize product designs to meet client needs.
Apply human-centered design to ensure accessibility and usability.
Coach and mentor junior staff to grow skills and performance.
Build and maintain strong client relationships to deliver exceptional service.

Skills

AI-powered solutions leadership

AngularJS UI Development

HTML5

Usability Testing

User Research

Human-Centered Design

Customer Experience Strategy

Team Leadership and Mentoring

Coaching

Client Relationship Building

Education

Bachelor's Degree

Tools

Figma

Dialogflow

Amazon Lex

Job description

Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
Conducting usability testing and user research to inform design decisions and improve user experience
Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
Developing and customizing product designs to meet specific client needs and industry standards
Applying human-centered design principles to validate accessibility and usability across digital platforms
Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
Coaching and mentoring junior staff to foster professional growth and enhance team performance
Building and maintaining strong relationships with clients to deliver exceptional service and support

Requirements

At least a Bachelor's degree
At least 5 years of experience
Experience with AngularJS for UI development
Proficiency in HTML5 for web design
Utilizing Figma for UI design and prototyping
Conducting usability testing to enhance user experience
Developing customer experience strategies for contact centers
Implementing AI-powered solutions like Dialogflow and Amazon Lex
Leading teams in human-centered design projects

Core Competencies

Demonstrates expertise in developing AI-powered contact center solutions and user interaction engineering, with a strong focus on AngularJS, HTML5, and Figma for creating user-centric designs. Proven ability to lead teams, conduct usability testing, and implement customer experience strategies to enhance service delivery.

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