Senior Associate, Client Management Operations

Tempus; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth

Job summary

Tempus is seeking a Client Management Operations professional based in the United States to manage client activities, collect key project metrics, and provide proactive, detailed materials for client touchpoints. The role requires coordinating across lab, order processing, finance, and customer success teams to keep projects on track.

You will own client relationships, lead efficient meetings, and escalate critical issues when needed, all while maintaining high-quality collateral and organized

Qualifications

• 2+ years in management consulting, customer success, account management, or client-facing roles.
• Demonstrated interest in Healthcare industry and business side of science.
• Self-starter with proactive communication, highly organized and detail-oriented.
• Able to work with external and internal stakeholders in a fast-paced environment.
• Strong problem-solving mindset and willingness to ask key questions.

Responsibilities

• Support the Client Management Operations team by managing client activities and collecting project metrics.
• Own client relationships and ensure meetings are held efficiently and effectively.
• Coordinate across internal stakeholders (lab, order processing, finance, customer success) to move samples through the lab and meet budgets/timelines.
• Escalate and resolve critical project issues with initiative and limited oversight.
• Maintain accurate collateral and organized documentation across projects and portals.
• Contribute ideas to internal initiatives to improve product offerings and SOPs.

Skills

Client-facing

Project coordination

Communication

Organizational skills

Stakeholder management

Tools

Salesforce

Looker

Google Workspace

Slack

Microsoft Office

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Based in Atlanta or Chicago

• Support the Client Management Operations team by managing client (including government, DTC companies, researchers) activities by collecting key project metrics, organizing project performance, and providing proactive, detailed client-facing materials for the client touchpoints and other meetings.
• Own client relationships and ensure meetings are held efficiently and effectively
• Coordinate across internal stakeholders such as laboratory teams, order processing teams, finance, and customer success teams to ensure samples are moving appropriately through the lab, proactively flagging samples at risk or bottlenecks, and actioning swiftly to ensure projects meet budget and timeline.
• Support escalation and resolution of critical project related issues, with the ability to be resourceful and decisive without oversight.
• Maintain accurate, high-quality collateral and ensure extremely organized documentation across all projects and portals.
• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and ensure the growing team is equipped with effective resources, guidelines, and SOPs.

• 2+ years of experience in management consulting, customer success, account management, or client-facing roles is a must have.
• Demonstrated interest in the Healthcare industry, especially the 'business' side of science through prior professional or extracurricular experiences.
• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
• Energized by working with external and internal stakeholders
• Creative and analytical mindset in order to problem solve, and confidence to ask key questions.
• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
• Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel). Salesforce.com and/or Looker experience is a plus

$70,000 - $90,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.