Senior Associate – Client Experience Enablement

Jobtailor; Illinois; On-site; USD 85,000 - 115,000; Full time

Job summary

Jobtailor in Illinois is seeking a CX Enablement professional to drive training programs, playbooks, and best practices for customer-facing teams. You will collaborate with CX leadership and cross-functional partners to identify needs and implement scalable solutions.

This role emphasizes data-driven improvements, knowledge base maintenance, and ongoing enablement initiatives. You will design workshops, track metrics, and partner with analytics and technology teams to close experience gaps in a

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of experience in customer experience, enablement, project management, learning and development, or related roles.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Excellent written and verbal communication skills.
• Proficiency with CX platforms, CRM systems, and Microsoft Office Suite.
• Familiarity with data analytics tools is a plus.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Passion for customer-centricity and continuous improvement.

Responsibilities

• Collaborate with CX leadership and cross-functional teams to identify enablement needs and implement solutions that enhance customer engagement and satisfaction.
• Support the development and rollout of CX training materials, playbooks, and best practices for customer-facing teams.
• Assist in the design and optimization of CX processes, leveraging data and feedback to drive improvements.
• Coordinate and track enablement initiatives, ensuring timely delivery and adoption across relevant departments.
• Maintain CX knowledge bases, FAQs, and resource libraries to ensure accessibility and up-to-date information.
• Help facilitate workshops, training sessions, and onboarding programs for new hires and existing staff.
• Monitor key CX metrics and provide regular reporting to stakeholders, highlighting areas of opportunity and success.
• Partner with technology and analytics teams to support the implementation of CX tools, platforms, and dashboards.
• Champion CX by using client insights and collaborating on initiatives to close experience gaps.

Skills

Customer Experience Enablement

Project Management

CX Training Development

Analytical Mindset

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CX Platforms

CRM Systems

Microsoft Office Suite

Data Analytics Tools

Job description

Responsibilities

• Collaborate with CX leadership and cross-functional teams to identify enablement needs and implement solutions that enhance customer engagement and satisfaction
• Support the development and rollout of CX training materials, playbooks, and best practices for customer-facing teams
• Assist in the design and optimization of CX processes, leveraging data and feedback to drive improvements
• Coordinate and track enablement initiatives, ensuring timely delivery and adoption across relevant departments
• Maintain CX knowledge bases, FAQs, and resource libraries to ensure accessibility and up-to-date information
• Help facilitate workshops, training sessions, and onboarding programs for new hires and existing staff
• Monitor key CX metrics and provide regular reporting to stakeholders, highlighting areas of opportunity and success
• Partner with technology and analytics teams to support the implementation of CX tools, platforms, and dashboards
• Champion CX by using client insights and collaborating on initiatives to close experience gaps

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3+ years of experience in customer experience, enablement, project management, learning and development or related roles
• Strong organizational skills with the ability to manage multiple projects and priorities
• Excellent written and verbal communication skills
• Proficiency with CX platforms, CRM systems, and Microsoft Office Suite
• Familiarity with data analytics tools is a plus
• Ability to work collaboratively in a fast-paced, cross-functional environment
• Passion for customer-centricity and continuous improvement
• Experience in a CX enablement or training capacity within a large organization preferred
• Analytical mindset with attention to detail
• Proactive problem-solving skills and a drive for results
• Adaptability to changing business needs and priorities

Core Competencies

Demonstrates expertise in Customer Experience (CX) enablement, project management, and training development, with a strong focus on enhancing customer engagement through data-driven insights and collaboration. Proficient in utilizing CX platforms and CRM systems to drive continuous improvement and support organizational goals.

Highest-signal resume keywords

• Customer Experience Enablement
• Project Management
• CX Training Development
• Data Analytics Tools
• CRM Systems

Hard Skills

• Customer Experience
• Project Management
• CX Training Development
• Data Analytics
• CX Platforms
• CRM Systems
• Microsoft Office Suite

Soft Skills

• Organizational Skills
• Written Communication
• Verbal Communication
• Problem-Solving
• Adaptability

Industry Keywords

• Customer Engagement
• Enablement Initiatives
• Cross-Functional Collaboration
• Continuous Improvement
• Stakeholder Reporting