Customer Facing Project Manager

Jobtailor; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Customer Success/Account Manager to serve as the primary advocate for Platinum and Diamond-tier customers, guiding strategic relationships and ensuring success across the customer lifecycle.

You will analyze performance metrics, collaborate with cross-functional teams, and identify expansion opportunities while delivering proactive, customer-centric support and escalating critical needs to senior leadership.

Qualifications

• 5+ years in Customer Relationship Management or related customer-facing role.
• 5+ years building customer relationships and managing stakeholder communications.
• 5+ years solving complex customer challenges and making decisions.
• 5+ years delivering results in a fast-paced environment.
• 5+ years collaborating across cross-functional teams to drive outcomes.
• Bachelor's degree in Business Administration, Industrial Engineering, or related field.
• Strong business acumen to understand customer objectives and market dynamics.
• Ability to influence without direct authority and lead through collaboration.
• Adaptability, curiosity, and commitment to continuous learning.

Responsibilities

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers
• Build, strengthen, and maintain strategic customer relationships while understanding customer business goals and operational needs
• Deliver proactive, customer-centric support throughout the entire customer lifecycle
• Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships
• Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs

Skills

Customer Relationship Management

Stakeholder Communication

Problem Solving

Cross-Functional Collaboration

Business Acumen

Influencing Without Authority

Adaptability

Curiosity

Commitment to Continuous Learning

Education

Bachelor's degree in Business Administration or related field

Tools

CRM Software (Salesforce, HubSpot)

Performance Metrics Analysis tools

Job description

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers
• Build, strengthen, and maintain strategic customer relationships while understanding customer business goals and operational needs
• Deliver proactive, customer-centric support throughout the entire customer lifecycle
• Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships
• Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs
• Report directly to the Customer Relationship Director

Requirements

• 5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or a related customer-facing role
• 5+ years of experience developing customer relationships and managing internal and external stakeholder communications
• 5+ years of experience solving complex customer challenges and making sound business decisions
• 5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment
• 5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes
• Bachelor's degree in Business Administration, Industrial Engineering, or a related field
• Strong business acumen with the ability to understand customer objectives and market dynamics
• Ability to influence without direct authority and lead through collaboration
• Adaptability, curiosity, and a commitment to continuous learning

Core Competencies

Demonstrates strong customer relationship management skills with a focus on strategic partnership and customer satisfaction. Proven ability to analyze performance metrics and collaborate with cross-functional teams to drive continuous improvement and deliver results.

Highest-signal resume keywords

• Customer Relationship Management
• Stakeholder Communication
• Problem Solving
• Cross-Functional Collaboration
• Business Acumen

Hard Skills

• Customer Success
• Account Management
• Performance Metrics Analysis
• Customer Feedback Analysis
• Strategic Initiatives Development

Soft Skills

• Influencing Without Authority
• Adaptability
• Curiosity
• Commitment to Continuous Learning

Industry Keywords

• Customer-Centric Support
• Customer Lifecycle
• Customer Satisfaction
• Retention Strategies
• Operational Needs