Senior Associate, Client Engagement

InnSpace

Seattle (WA)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Health/dental/vision insurance

401(k) retirement plan with 3% company

Paid time off

13 paid holidays

Professional growth and development

Collaborative work environment

Employee Profit Share Program

Job summary

Innspace is seeking a Senior Associate, Client Engagement in Seattle or New York to partner with the Client Engagement team. You will manage owner groups and management company relations, present services, identify opportunities, and hand over qualified opportunities to the account management team.

Reports to the Senior Director of Client Engagement and aims to drive sustainable growth. The role emphasizes cross-functional collaboration, opportunity identification, and building strong client

Qualifications

Client facing experience within hospitality-focused markets.
Strong relationship-building and communication skills.
Ability to identify opportunities and hand over to account teams.

Responsibilities

Execute business development strategy aligned with regional/local principals.
Collaborate across disciplines to drive handover performance.
Support local 80/20 conversion analysis for business planning, with 80% of handovers covering design/procurement/construction.

Skills

Resilience

Building Relationships

Communicating with impact

Client orientation

Takes initiative

Driving for results

Tools

Smartsheet

Hubspot

MS Office

Job description

Innspace is an international hospitality general contractor with over 25 years of experience, offering in-house design and procurement capabilities. We collaborate with brokers and developers, providing upfront preconstruction and property due diligence to assess PIP renovation costs and establish deal feasibility and ROI. Our mission is to provide cost and schedule assurance, ensuring seamless project execution for our clients.

What We Offer

Competitive salary
Comprehensive benefits package, including health, dental, and vision insurance
401(k) retirement plan with 3% company contribution
Responsible paid time off
13 paid holidays
Opportunities for professional growth and development
A collaborative and supportive work environment
Employee Profit Share Program (non-traditional)

Position Summary

Innspace is looking for a Senior Associate, Client Engagement in Seattle or New York area to work closely with the Client Engagement team to manage owner groups and management company relations, present our services, identify opportunities, and hand over qualified opportunities to our account management team. This role reports to the Senior Director of Client Engagement. The goal is to help the team to drive sustainable financial growth and build strong relationships with our clients.

Accountabilities:

Business/Financial

Executing business development strategy in line with regional and local principal
Collaborating across disciplines to drive team performance for handovers
Supporting 80/20 conversion analysis locally to support business planning. 80% of our deal handovers being for full methodology of design, procurement and construction.

Client/Stakeholder

Supporting lead source analysis
Collaborating with Regional Marketing & Communications team to ensure brand alignment with client approach
Supporting the development of fresh and innovative approaches to identify and attract target clients.
Supporting the development of a local research strategy around research, identify and win clients with Client Relations and Regional Principals.
Mapping and following key local client relationships (new, existing and previous contacts and firms)
Collaborate with Global Business Development team to identify and drive cross regional opportunities with target clients.

People/Team

Collaborating across disciplines regions and within studios
Contributing to the creation of a high preforming team

Job Specific – Operational Excellence, Risk etc.

Attending and driving lead management as scoped by the Director.
Identifying and reporting risk to Client Engagement Director and Managing Director, where relevant, whilst operating in compliance with ethical practices
Driving information into CRM system (Hubspot)
Executing the Business Development methodology, standards/practices, processes and technology solutions within the Studio to enhance the capability and effectiveness of the organization

KPIs

Business/Financial

Handovers in line with local targets
Target opportunities that fit within our 80/20 methodology

Client/Stakeholder

Demonstrates creativity to achieve results
Business development initiatives reflect a high alignment to our brand
Business development local strategy deployed reflect high potential opportunities with target clients
Demonstrated success at supporting and driving cross regional client opportunities

People/Team

Effectiveness and quality of relationship across teams
Extent and qualify of collaboration in developing solutions affecting other teams/disciplines
Open and effective communication across disciplines/teams

Job Specific- Operational Excellence, Risk etc.

Input of accurate timely information into CRM system
Actively contributes to Corporate Social Responsibility initiatives
Actions taken to identify and resolve risks and issues
Consistency of standards, technology solutions and process across local studio to achieve global brand capability, drive best practices and achieve efficiencies

Knowledge/Skills/Experience:

Critical Knowledge (Role & Industry)