Senior Assistant General Manager - Inventory

Green Thumb Industries; Hagerstown (MD); On-site; USD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Assistant General Manager for their dispensary. This role is pivotal in driving operational excellence and inventory management while fostering a high-performing team. You'll lead compliance efforts, enhance customer experiences, and support community outreach initiatives. If you have a passion for cannabis and retail management, this opportunity offers a pathway to grow into a General Manager position. Join a mission-driven organization that values hard work, transparency, and collaboration.

Qualifications

• 3+ years of experience managing teams in a retail setting.
• Strong understanding of inventory control and cannabis laws.

Responsibilities

• Manage dispensary operations to ensure compliance with regulations.
• Motivate and train team members for optimal performance.

Skills

Leadership Skills

Communication Skills

Inventory Management

Customer Service

Team Motivation

Education

Bachelor's Degree

Tools

Point of Sale System

Database Management Software

Job description

The Role

Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a Senior Assistant General Manager, Inventory for our RISE Dispensaryto drive inventory and operational excellence. You will assist the General Manager in leading and managing activities related to back of house operations including inventory operations, receiving operations, inventory integrity & cycle count, fulfilment operations, and inventory related functions such as delivery, and roll thru. The Senior Assistant General Manager role puts you on a fast-track to growth and is a developmental step to General Manager.

Responsibilities

Operations

• Manage and oversee the execution of all dispensary operations to ensure the dispensary is compliant with security, inventory, and local and state regulations.


• Motivate team members to effectively execute programs, initiatives, and regionalized instore promotions.


• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.


• Maintainappropriate cash management, handling protocols and daily reconciliation.


• Manage effective order & expense management processes aligned with store budgets.


• Serves as a subject matter expert for retail operations programs and processes, primarily focused on retail inventory operations


• Serve as a central point of contact to address operational inquiries, concerns, and providing guidance.


• Assist in resolving retail operational challenges and issues by leveraging the understanding of retail processes and procedures.


• Assist in delivering training programs for store teams on operational processes and procedures.


• Collaborate with cross functional teams to gather feedback and identify process opportunities impacting customer experience, employee engagement and/or key sales and expense metrics.


• Using data to drive continuous improvement and process creation


• May be assigned other duties and tasks not specifically outlined in this description.

Experience

• Coach and motivate Team Members to consistently deliver memorable, positive in-store customer experiences.


• Lead by example and set the rhythm for effective "Leader on Duty" (LOD) shifts. Actively supervise team members, provide recognition, and redirect behaviors to fuel the customer journey.


• Execute a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside & delivery.


• Coach team members to deliver Loyalty goals, drive customer retention and repeat traffic.


• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• In partnership with the General Manager, build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.


• Support a culture of engagement and performance through coaching, feedback, and recognition.


• Motivate dispensary team to exceed revenue targets and key metrics, with an emphasis on team member behaviors, service techniques and product knowledge.


• Execute hourly scheduling to align with business needs, hours targets, and team member availability.


• Hold team members accountable foraccurate timekeeping, schedule compliance, and reliability.


• Develop Leaders and Team Member talent and effectively address performance issues on a timely basis.


• Perform other duties as needed.

Qualifications

• Bachelor's degree or comparable business experience


• At least three years of managing teams in a retail setting, preferably in back of house operations


• Cannabis experience preferred


• Inventory control experiencerequired


• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs


• Must have reliable,responsible and dependable attendance.


• Must be 21 years or older.


• Must pass any and all required background checks.


• Mustpossess valid driver's license or state ID.


• Must understand andcomply with the rules, regulations, policies, and procedures of Green Thumb


• Must have a solid understanding of the Cannabis laws,rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.


• Meet timelines consistently and be able to effectively work under pressure.


• Continuously open to constructive, developmental feedback, ability tomaintain composure even in difficult situations.


• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.


• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email


• Highly motivated, self-directed,innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.


• Adapts and thrives in a demanding, fast-paced environment


• Possessesa high level of critical thinking


• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAArequirements.


• Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Additional Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday)

• Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary


• Remain in a stationary position, ifrequired, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely


• Converse and communicate with individuals and groups of people directly


• Operate point of sale system, computer, and other office productivity machineryin order to use online programming and software including word processing, database management, spreadsheet applications and email


• Prepare patient and/customer orders by moving and placing products


• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries


• Move inventory and materials weighing up to 30 pounds independently


• Position self to move inventory and materials in storage areas

Working Conditions

• Patient and/or customer-facing environment


• Ability to work outdoors invarying and sometimes adverse weather conditions


• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Our Mission: To promote well-being through the power of cannabis.

We're humble-We prefer quiet confidence and don't shout about our success.

We're hardworking-We put our heads down and get the job done.

We're grateful-Working in our industry is a privilege and an act of service.

We're transparent-Honest and open communication keeps us healthy as an organization.

We're collaborative-And believe good ideas can come from anywhere.

We have a growth mindset-One that's grounded in well-being.

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought-not only because it is right, but because it makes us better. Our mission-the right to wellness-informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.

We can't wait to meet you.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$65,000—$80,000 USD