Senior Asset Protection & Member Solutions Manager

Rogue Credit Union; Medford (OR); On-site; USD 94,000 - 117,000; Full time

Job summary

Rogue Credit Union seeks a seasoned Manager to lead the Member Solutions and Asset Protection function in Medford, OR. This role oversees collections, hardship support, loss mitigation, recoveries, bankruptcies, foreclosures, and related risk management activities.

You will partner with leadership to ensure regulatory compliance, operational effectiveness, and positive member outcomes while using data analytics and process improvements to minimize losses and grow member trust.

Qualifications

• Five to eight years of progressively responsible experience in collections, asset protection, loss mitigation, recovery, bankruptcies, foreclosures, repossessions, workouts, or related financial services operations.
• Experience in managing employees, department performance, and a diverse lending portfolio is required.
• Knowledge of applicable laws, regulations, and policies affecting collections, recovery, servicing, and asset protection is required.
• Equivalent to a college degree (BS or BA in a relevant field) or an equivalent combination of education and experience may be considered.

Responsibilities

• Leads the daily operations of the Member Solutions and Asset Protection Departments, overseeing collections, hardship assistance, loss mitigation, recoveries, bankruptcies, foreclosures, repossessions, collateral protection, and related activities.
• Leads and develops the team by hiring, coaching, and motivating employees to meet goals and performance expectations.
• Maintains knowledge of laws, regulations, and policies; partners with cross-departmentally to ensure compliant practices.
• Develops, monitors, and reports on key department metrics, including delinquency, cure rates, charge-offs, recoveries, and service levels.

Skills

Collections experience

Asset protection

Loss mitigation

Recovery operations

Regulatory compliance

Data analysis

Education

BS/BA in a relevant field

Job description

Rogue Credit Union seeks a seasoned Manager to lead the Member Solutions and Asset Protection function in Medford, OR. This role oversees collections, hardship support, loss mitigation, recoveries, bankruptcies, foreclosures, and related risk management activities.

You will partner with leadership to ensure regulatory compliance, operational effectiveness, and positive member outcomes while using data analytics and process improvements to minimize losses and grow member trust.