Senior Area Operations Manager Lean & Team Leadership

Amazon Inc.; Sacramento (CA); On-site; USD 73,000 - 91,000; Full time

Job summary

Amazon.com Services LLC in Sacramento, CA is seeking an Area Manager to lead a team of hourly associates and drive safety, quality, attendance, and performance during shifts. You will engage the team to meet delivery promises and maintain high customer satisfaction.

The role involves supervising First/Middle/Last Mile operations, collaborating with Safety, Engineering, Loss Prevention, Quality Assurance and HR.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.

Skills

Employee management

Customer service

Flexibility

Lean techniques

Team motivation

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Sacramento, CA is seeking an Area Manager to lead a team of hourly associates and drive safety, quality, attendance, and performance during shifts. You will engage the team to meet delivery promises and maintain high customer satisfaction.

The role involves supervising First/Middle/Last Mile operations, collaborating with Safety, Engineering, Loss Prevention, Quality Assurance and HR.