Senior Applied Epic & EZLynx Platform Administrator

Affordable American Insurance; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

401K

Job summary

Affordable American Insurance seeks an experienced Agency Management Platform Administrator to lead configuration, administration, optimization, and adoption of its core agency technology platforms. The candidate will bring deep Applied Epic administration expertise, strong EZLynx configuration knowledge, and a practical understanding of Personal Lines and Commercial Lines operations.

This role will partner across operations, sales, service, finance, leadership, and technology to improve data

Qualifications

• Five or more years of experience in an insurance agency or brokerage environment.
• Deep hands-on experience administering Applied Epic.
• AI centric driver, looking for new ways to integrate AI into servicing workflow.
• Strong working knowledge of EZLynx configuration and administration.
• Experience with carrier downloads, system integrations, and related exception resolution.
• Demonstrated ability to create operational reports and dashboards.
• Experience designing, implementing, or improving workflow automation.
• Training and change-management ability, including translating system concepts for business users.
• Strong understanding of both Personal Lines and Commercial Lines operations.

Responsibilities

• Administer, configure, maintain, and optimize Applied Epic and EZLynx in alignment with business requirements and approved standards.
• Manage user roles, security access, configuration settings, workflows, codes, and system controls.
• Coordinate carrier downloads and integrations; monitor results and resolve exceptions with carriers or vendors.
• Translate Personal Lines and Commercial Lines needs into scalable platform configurations and workflows.
• Develop and maintain operational reports, dashboards, and insights for service, sales, retention, data quality, and leadership decisions.
• Design and improve workflow automation to reduce duplicates and improve user experience.
• Establish data-quality controls and remediation of incomplete or inaccurate data.
• Document platform standards, workflows, and guidance; lead user acceptance testing and release readiness.
• Develop and deliver role-based training for Producers, Account Executives, service teams, managers, and other users.
• Support change management through clear communication and stakeholder engagement.

Skills

Applied Epic administration

EZLynx configuration

Data quality & reporting

Workflow automation

Change management & training

Personal & Commercial Lines operations

Tools

Applied Epic

EZLynx

Job description

Affordable American Insurance seeks an experienced Agency Management Platform Administrator to lead configuration, administration, optimization, and adoption of its core agency technology platforms. The candidate will bring deep Applied Epic administration expertise, strong EZLynx configuration knowledge, and a practical understanding of Personal Lines and Commercial Lines operations.

This role will partner across operations, sales, service, finance, leadership, and technology to improve data