Senior Applications Support Specialist

HUB International; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

HUB International in Chicago seeks an IT Support professional to provide high-level support for broker management, policy administration, and document management applications. You will collaborate with IT and operations across diverse businesses to ensure issue resolution and maintain key systems across platforms.

The role emphasizes vendor collaboration, knowledge sharing, and training, with occasional after-hours support and a salary range of $70,000–$85,000.

Qualifications

• 3 years’ experience required working with and administrating backend/servers.
• Working knowledge of SaaS technologies.
• 1–2 years’ experience with MS SQL, MS Office 365, and PowerShell.
• Comfort working in SQL Server Management Studio (SSMS).
• 1 year experience in a distributed network environment.
• 2 years’ experience with end users and production support.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Serve as second/third level support for Enterprise Broker Applications.
• Respond to service requests and incidents within SLA/OLA.
• Review error logs and resolve problems with vendors and internal teams.
• Identify recurring issues and provide preventive solutions.
• Maintain assigned systems and scheduled utilities.
• Monitor application performance and recommend improvements.
• Coordinate with Service Desk on new applications and SOPs.
• Mentor and cross-train team members.
• Develop training materials and knowledge base articles.
• Collaborate with operations management as needed.
• Occasional weekend/after-hours support.

Skills

SaaS technologies

Backend/servers

Interpersonal skills

Time management

Customer service

Mentorship

Documentation

Education

Bachelor's degree

Tools

MS SQL

SSMS

PowerShell

MS Office 365

Job description

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Summary of Position

Provide high level systems and application support to the insurance business, with a focus on broker management, policy administration and document management applications. Work with IT and business operations across diverse businesses to assess systems information needs and correspond with internal teams and external vendors to ensure resolution of key issues. Play an active role in the maintenance of key business systems across various platforms.

Major Functions

• Serve as second/third level support for Enterprise Broker Applications
• Receive and respond to service requests and incidents in a timely manner, adhering to established SLA and OLA timeframes
• Review error logs
• Work with vendors and internal teams to research and resolve problems
• Identify recurring issues and provide solutioning to prevent future occurrences
• Responsible for maintenance of assigned systems including scheduled utilities
• Monitor application performance and develop recommendations for corrections and improvements
• Coordinate with Service Desk lead on introduction of new applications and accompanying Maintenance and Support SOPs
• Mentorship and cross-training of team members
• Develop training material, knowledge base articles, and support documentation for both the immediate team as well as the first level Service Desk team
• As required, coordinate activities with technical support staff and operations management
• Occasional weekend and after-hours support as required

Basic Qualifications

• 3 years’ experience required working with and administrating backend/servers
• Working knowledge of SaaS technologies
• 1 – 2 years’ experience required working with MS SQL, MS Office 365, and Powershell
• Comfort working in SQL Server Management Studio (SSMS) to review, run, and troubleshoot queries against production data
• 1 year experience working in a distributed network environment
• 2 years’ experience working with end users and providing production support
• Strong organizational skills, detail oriented with the ability to handle multiple projects and priorities concurrently
• Excellent interpersonal skills required
• Strong time management and organizational skills
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
• Desire to exceed customer expectations by providing world class customer service

Preferred qualifications

• 2+ years’ experience with document management system support and administration
• 2+ years’ experience with policy administration or broker management application support and administration
• Exposure to additional insurance application categories preferred (e.g., claims, or rating and comparative rater platforms)
• Experience supporting and troubleshooting application integrations
• Experience or exposure across retail, MGA (Managing General Agent), and/or wholesale insurance distribution channels preferred
• 3 years’ experience in the Insurance industry preferred
• 1 year experience developing test plans and data, testing and verification of results

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $70,000- $85,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree)

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.