Senior Applications Support Engineer (Production & On-Call)

HSA Bank, a division of Webster Bank, N.A.; Milwaukee (WI); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Incentive compensation

Equal opportunity employer

Job summary

HSA Bank, a division of Santander Bank, N.A., seeks an experienced Senior Applications Support Engineering Analyst to join our production and staging environments. You will apply problem-solving and customer-focused skills, handling tasks within a collaborative team to fulfill client needs.

You will monitor and troubleshoot in production settings, engage in Agile ceremonies, and develop internal knowledge resources while supporting after-hours on-call coverage.

Qualifications

• 5–7 years of professional IT experience required.
• Experience with internetworking architectures in production data centers or supporting major operating systems in large production environments.
• Experience working in Agile/Scrum teams.

Responsibilities

• Effectively communicate issues and root causes to internal stakeholders.
• Become familiar with operational processes and how they interact with applications.
• Identify trends and link to underlying defects or processes; assist in implementing solutions.
• Monitor application-related jobs, processes and performance using logs and tools.
• Contribute as a member of an Agile Scrum team and participate in grooming sessions.
• Collaborate with IT and operations teams.
• Develop knowledge base articles for internal use when gaps are identified.
• Be available for on-call rotation after business hours.

Skills

System recovery procedures

Production support troubleshooting

ServiceNow

MS SQL and stored procedures

PowerShell

C# and .NET Core

AWS

Confluence and Jira

Excellent communication

Education

High School Diploma or GED

BA/BS in related field preferred

Tools

ServiceNow

MS SQL

PowerShell

C#

.NET Core

AWS

Confluence

Jira

Job description

HSA Bank, a division of Santander Bank, N.A., seeks an experienced Senior Applications Support Engineering Analyst to join our production and staging environments. You will apply problem-solving and customer-focused skills, handling tasks within a collaborative team to fulfill client needs.

You will monitor and troubleshoot in production settings, engage in Agile ceremonies, and develop internal knowledge resources while supporting after-hours on-call coverage.