Analyst, IT Quality Assurance

Webster Servicing LLC; Milwaukee (WI); Hybrid; USD 85,000 - 105,000; Full time

Job summary

HSA Bank, a division of Santander Bank N.A., is seeking an Analyst, IT Quality Assurance for manual testing of a micro-services banking platform on AWS. You’ll join a scrum team of 4–5, help plan sprints, refine requirements, and define acceptance criteria.

You will write test plans and cases, perform cross-platform manual testing, log defects with steps and screenshots, and work with developers to verify fixes. This role emphasizes QA metrics and continuous quality improvement.

Qualifications

• Test planning and test case design based on user stories and requirements.
• Ability to execute tests and report defects with steps and evidence.
• Understanding of QA metrics and willingness to improve quality.

Responsibilities

• Collaborate with scrum team to plan sprint work and acceptance criteria.
• Create test plan and test cases from requirements and design specs.
• Perform manual testing across web, mobile, and desktop platforms.
• Identify and report software defects with detailed reproduction steps.
• Coordinate with developers to prioritize, fix, and retest issues.
• Update test artifacts as requirements or functionality evolve.
• Communicate testing progress and risks to stakeholders.

Skills

Test planning

Test case writing

Test execution

Attention to detail

Problem solving

Continuous improvement

Education

H.S. Diploma or GED

BA/BS

BS Computer Science / Engineering

Job description

At HSA Bank, a division of Santander Bank N.A., we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? The Analyst, IT Quality Assurance is an entry-level role tasked with manual software testing of a micro-services banking platform built in AWS. This individual will be embedded in a scrum team of 4-5 other contributors and will collaborate with the team to plan sprint work, refine requirements, and define acceptance criteria. The Quality Assurance Engineer Analyst will write test plans and test cases under guidance of senior QA engineers, and will manage those test artifacts in a test management system. The individual will verify software meets requirements by conducting functional, performance, and regression testing, identifying and reporting defects, and retesting fixes. A successful candidate will demonstrate engagement with the scrum team and colleagues, ambition for continuous improvement, and concern for overall software quality. An exceptional candidate will be familiar with QA metrics like test coverage, defect distribution/density, etc., and how to use them to measure overall software quality.

What you will do

• Collaborate with scrum team members to plan sprint work, refine requirements, and define acceptance criteria.
• Create test plan and test cases based on user stories, requirements documents, and design specifications.
• Perform manual testing against various platforms like web, mobile, and desktop applications.
• Identify software defects and quality issues and report them as detailed defect reports in a bug tracking system, including clear descriptions, steps to reproduce, screenshots, and expected behavior.
• Collaborate with developers to understand and prioritize reported defects, track fixes, and retest to ensure issues are resolved.
• Update test plans, test cases, and test executions with changes in requirements or application functionality.
• Communicate testing progress, findings, and potential risks effectively to all stakeholders.

Skills and Abilities Test planning; including how to identify test strategies, types of tests, and test data necessary to cover new feature development. Test case writing; including clear and concise preconditions, test steps, parameters, and expected outcomes. Test execution; with attention paid to proper set up, use of verifiable test data, correct steps, clean up, and repeatability. Attention to detail, problem-solving, and continuous skills improvement.

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required
• Bachelor’s Degree in Arts/Sciences (BA/BS)
• BS Computer Science, Electrical Engineering, or similar technical degree preferred

Experience Qualifications

• 1-2 years Software testing, including writing test documents, performing different types of testing, and reporting results required
• 1-2 years Calculating QA metrics like test coverage, defect density/distribution, etc. preferred

The estimated salary range for this position is $85,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-FO1 #LI-Hybrid

HSA Bank, a division of Santander Bank, N.A.

Santander Holdings USA, Inc. and its subsidiaries (“Santander”) are equal opportunity employers committed to sustaining an inclusive environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

We partner with our clients to help them achieve meaningful health and wealth outcomes through and beyond lifecycle with personalized, data-rich digital experiences. We help over 3 million individuals and 30,000 employers of all-sized companies, nationwide, maximize their employee benefits. And we work with approximately 6,500 agents, brokers and consultants who serve employers. We continue to challenge the status quo and harness innovation to create value for our customers and clients. We constantly develop new products and services to ensure we meet and exceed evolving health and wealth needs.