Senior Applications Support Engineer – Production & Cloud

HSA Bank

Milwaukee (WI)

On-site

USD 90,000 - 105,000

Full time

8 days ago

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Job summary

HSA Bank in Milwaukee, WI seeks a Senior Applications Support Engineering Analyst to be on the frontline of production and staging support. You’ll apply your technical and people skills to own tasks, resolve issues, and ensure customer satisfaction while collaborating with the Agile scrum team.

You’ll monitor applications, diagnose root causes, contribute to knowledge base articles, and participate in on-call rotation after business hours.

Qualifications

Solid understanding of current/planned system service levels and disaster recovery procedures.
Proficient in troubleshooting in production environment (i.e. spot errors/exceptions in logging database).
Experience with ServiceNow and production support process.
Moderate knowledge working with MS SQL and stored procedures.
Moderate knowledge working with PowerShell.
Basic knowledge of C# and .NET Core.
Experience with AWS environment.
Familiar with Confluence and Jira.
Excellent communication skills.

Responsibilities

Effectively communicate identified issues and root causes to internal stakeholders both within and outside of the department.
Become familiar with the organization’s operational processes and how they interact and leverage applications.
Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
Work collaboratively within the scrum team, IT department and internal operations teams.
Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
Be available and responsive in the team’s on‑call rotation in the event of production issues after business hours.