Senior Applications Consultant - SAP Service Management

Capgemini; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Join a dynamic team as a Lead SAP S4 Hana Service Management Consultant, where you will drive the implementation and optimization of SAP solutions to enhance operational efficiency. This role offers a unique opportunity to engage with business stakeholders and lead projects that significantly impact client success. With a strong focus on continuous improvement, you'll leverage your expertise in SAP methodologies and tools to deliver exceptional service. An established industry player, this firm values innovation and collaboration, providing a supportive environment where your contributions will be recognized and rewarded.

Benefits

Healthcare including dental and vision

401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Adoption assistance and surrogacy support

Subsidized child/elder care

Mentoring and coaching programs

Disaster Relief

Qualifications

• 12+ years of SAP SD experience with a Bachelor's Degree.
• Experience in designing and configuring SAP SD module & Order to Cash.
• Strong client-facing skills and technical writing abilities.

Responsibilities

• Lead design, development, integration, and support of SAP solutions.
• Drive timely resolution of issues and ensure customer satisfaction.
• Collaborate with offshore developers and third-party vendors.

Skills

SAP S4 Hana

SAP SD

Business Analysis

Technical Solution Design

Client Service

Agile Applications Development

ITIL Processes

Communication Skills

Education

Bachelor’s Degree

Tools

ServiceNow

Job description

We are seeking an experienced Lead SAP S4 Hana Service Management (SM) Functional Consultant to join our dynamic team. In this role, you will be responsible for leading the implementation, optimization, and support of the Service Management (SM) module in SAP S/4HANA. You will collaborate closely with business stakeholders and cross-functional teams to ensure the SAP solution aligns with business processes and enhances operational efficiency within the Service Management area.

You have a leading role in projects with strong client exposure. You are responsible for functional and technical guidance over the whole project or application lifecycle and you act as a client-facing lead developer. You drive sales opportunities within your area of responsibility. You know future developments in several applications and/or technologies and you are seen as subject matter expert within your unit and beyond.

Your Role

• Leads in the design, development, integration, implementation and support of SAP related solutions for our Client’s business applications as directed.
• Leads in the design, development, integration, implementation and support of SAP related solutions for our Client’s business applications as directed.
• Drives timely resolution of assigned issues through their entire life-cycle
• Fluent in SAP project methodology and helps to develop project plans accordingly.
• Experience in designing and configuring SAP SD module & Order to Cash (OTC) with end-to-end implementations in SAP ECC 6.0 and SAP S/4 HANA.
• Coordination with offshore developers •Engage third party vendors in solutions as needed.
• Customer-centric mentality ensuring zero disruptions to business.
• Continuous Improvement Initiatives – own and drive for the respective tracks including Capgemini Tools
• Expertise in ITIL processes and tools like ServiceNow, SLA’s, Incident hygiene, problem management, change management, minor enhancement etc.

Your Skills and Experience

• 12+ years combined SAP SD experience with Bachelor’s Degree (or professional equivalence)
• Minimum 3 FLC experience with - Order to Cash (OTC) specifically
• Architecture Knowledge, Testing and Vendor Management.
• Should be proficient in Business Analysis, Business Knowledge & Technical Solution Design.
• Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
• Strong written and verbal communication, presentation, client service and technical writing skills.
• Excellent knowledge in related SAP areas with exposure to associated modules and interfaces with industry leading third-party applications.
• Quality assurance including support of functional testing.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job Title:

Location: Bellevue, WA

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

Child care support

Pension plan

Disability insurance

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