Senior Application & Systems Engineer — Global, Customer‑Focused

Nordson Industrial Coating Systems; Chandler (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Nordson Electronics Solutions is seeking an experienced engineer to join our team in a dynamic, collaborative environment. You will design and improve systems, work with cross-functional teams, and travel to customer sites to support product issues, ensuring specifications are met and processes are continuously improved.

The role requires a BS degree with 7+ years of relevant experience, strong English communication, and customer support experience.

Qualifications

• Requires BS degree plus 7+ years of relevant experience.
• Professional working proficiency in English (reading, writing, speaking, and listening).
• Customer Support experience

Responsibilities

• Assess a problem and design a new system or improve the existing one to make it better and more efficient.
• Consult with cross functional teams (commercial, electrical, mechanical, software, manufacturing) to determine system functional specifications
• May travel to customer sites, as needed, to support product issues, or to understand software’s functional and operational needs from the customers.
• Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
• Analyze and verify that system designs meet requirements
• Work with other Engineers to understand, develop, and assure that algorithms used in the software are documented and incorporated in the Software/Hardware Requirements Document.
• Works with the development team in reviewing and suggesting improvements to the software test plan.
• Actively embrace continuous improvement of self and of the team.
• Provide constructive feedback to peers to improve the team and processes.
• Problem solve and propose equipment for commercial teams.
• Attend customer demos.
• Host customer visits.
• Assess customer’s technical requirements and make sure that machines perform to those requirements.
• Back up support to factories for buyoff preparation, customer attended buyoffs and internal buyoffs.
• Support trade shows.
• Conducts technical reviews to understand and interpret customer order expectations.
• Supports sales by reviewing and replying to written customer specifications.
• Ensures platform configurations will successfully perform to customer’s application.
• Hosts customer buyoffs.
• Performs pre-shipment internal buyoffs to ensure the platform meets all customer expectations.
• Documents and informs of non-standard customer requests.
• Support sales by reviewing and replying to written customer specifications.
• Supports pre-sales applications group if needed.
• May visit customer sites and support trade shows.
• Other duties may be assigned as required.

Skills

DOE

Statistical analysis

JMP

Minitab

Travel readiness

Education

Bachelor's degree with 7+ years experience

Job description

Nordson Electronics Solutions is seeking an experienced engineer to join our team in a dynamic, collaborative environment. You will design and improve systems, work with cross-functional teams, and travel to customer sites to support product issues, ensuring specifications are met and processes are continuously improved.

The role requires a BS degree with 7+ years of relevant experience, strong English communication, and customer support experience.