Sr Application/Systems Engineer

Nordson Industrial Coating Systems; Chandler (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Nordson Electronics Solutions is seeking an experienced engineer to join our team in a dynamic, collaborative environment. You will design and improve systems, work with cross-functional teams, and travel to customer sites to support product issues, ensuring specifications are met and processes are continuously improved.

The role requires a BS degree with 7+ years of relevant experience, strong English communication, and customer support experience.

Qualifications

• Requires BS degree plus 7+ years of relevant experience.
• Professional working proficiency in English (reading, writing, speaking, and listening).
• Customer Support experience

Responsibilities

• Assess a problem and design a new system or improve the existing one to make it better and more efficient.
• Consult with cross functional teams (commercial, electrical, mechanical, software, manufacturing) to determine system functional specifications
• May travel to customer sites, as needed, to support product issues, or to understand software’s functional and operational needs from the customers.
• Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
• Analyze and verify that system designs meet requirements
• Work with other Engineers to understand, develop, and assure that algorithms used in the software are documented and incorporated in the Software/Hardware Requirements Document.
• Works with the development team in reviewing and suggesting improvements to the software test plan.
• Actively embrace continuous improvement of self and of the team.
• Provide constructive feedback to peers to improve the team and processes.
• Problem solve and propose equipment for commercial teams.
• Attend customer demos.
• Host customer visits.
• Assess customer’s technical requirements and make sure that machines perform to those requirements.
• Back up support to factories for buyoff preparation, customer attended buyoffs and internal buyoffs.
• Support trade shows.
• Conducts technical reviews to understand and interpret customer order expectations.
• Supports sales by reviewing and replying to written customer specifications.
• Ensures platform configurations will successfully perform to customer’s application.
• Hosts customer buyoffs.
• Performs pre-shipment internal buyoffs to ensure the platform meets all customer expectations.
• Documents and informs of non-standard customer requests.
• Support sales by reviewing and replying to written customer specifications.
• Supports pre-sales applications group if needed.
• May visit customer sites and support trade shows.
• Other duties may be assigned as required.

Skills

DOE

Statistical analysis

JMP

Minitab

Travel readiness

Education

Bachelor's degree with 7+ years experience

Job description

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Duties and Responsibilities

• Assess a problem and design a new system or improve the existing one to make it better and more efficient.
• Consult with cross functional teams (commercial, electrical, mechanical, software, manufacturing) to determine system functional specifications
• May travel to customer sites, as needed, to support product issues, or to understand software’s functional and operational needs from the customers.
• Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
• Analyze and verify that system designs meet requirements
• Work with other Engineers to understand, develop, and assure that algorithms used in the software are documented and incorporated in the Software/Hardware Requirements Document.
• Works with the development team in reviewing and suggesting improvements to the software test plan.
• Actively embrace continuous improvement of self and of the team.
• Provide constructive feedback to peers to improve the team and processes.

Pre-Sale Duties

• Problem solve and propose equipment for commercial teams.
• Attend customer demos.
• Host customer visits.
• Assess customer’s technical requirements and make sure that machines perform to those requirements.
• Back up support to factories for buyoff preparation, customer attended buyoffs and internal buyoffs.
• Support trade shows.

Post-Sale Duties

• Conducts technical reviews to understand and interpret customer order expectations.
• Supports sales by reviewing and replying to written customer specifications.
• Ensures platform configurations will successfully perform to customer’s application.
• Hosts customer buyoffs.
• Performs pre-shipment internal buyoffs to ensure the platform meets all customer expectations.
• Documents and informs of non-standard customer requests.
• Support sales by reviewing and replying to written customer specifications.
• Supports pre-sales applications group if needed.
• May visit customer sites and support trade shows.
• Other duties may be assigned as required.

Education and Experience Requirements

• Requires BS degree plus 7+ years of relevant experience.
• Professional working proficiency in English is required, including reading, writing, speaking, and listening.
• Customer Support experience

Preferred Skills and Abilities

• Must be able to occasionally travel to customer sites domestic and international.
• Experienced in DOE and statistical analysis
• Experienced in JMP or Minitab

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability. Noise level is usually moderate, cubicle environment. Travel Required Estimated 10-20%

About Nordson Electronics Solutions

Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.