Senior Application Support & Systems Liaison

Los Angeles Times; El Segundo (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

The Los Angeles Times is seeking a Senior Application Support Analyst to provide advanced technical support for critical business applications. This role involves troubleshooting complex issues, maintaining systems availability, and serving as a liaison between IT and business units.

The ideal candidate should have a Bachelor's degree in Information Technology and over 7 years of application support experience, along with strong problem-solving skills and proficiency in SQL and business intelligence tools.

Qualifications

• 7+ years of experience in application support.
• Strong understanding of business processes in multiple departments.
• Proficient in troubleshooting and root cause analysis.

Responsibilities

• Maintain application inventory and documentation.
• Document roadmaps and business processes.
• Manage and monitor ticketing systems for issue resolution.

Skills

Application support

Troubleshooting

SQL

Python

Business intelligence tools

Education

Bachelor's degree in Information Technology

Tools

Power BI

Subscription systems

Job description

The Los Angeles Times is seeking a Senior Application Support Analyst to provide advanced technical support for critical business applications. This role involves troubleshooting complex issues, maintaining systems availability, and serving as a liaison between IT and business units.

The ideal candidate should have a Bachelor's degree in Information Technology and over 7 years of application support experience, along with strong problem-solving skills and proficiency in SQL and business intelligence tools.