Application Support Engineer — Enterprise Apps & Automation

Los-Angeles-Times; El Segundo (CA); On-site; USD 95,000 - 110,000; Full time

Job summary

The Los Angeles Times in El Segundo, CA is seeking an Application Support Engineer to configure, maintain, and optimize enterprise applications that power critical business operations. You will monitor performance, troubleshoot issues, implement changes, and support integrations to keep systems secure, reliable, and scalable.

Work closely with developers, IT, security, and vendors; develop automation scripts in SQL, PowerShell, Python, and Bash; create documentation and dashboards to drive

Qualifications

• Bachelor's degree in relevant field and 3+ years supporting enterprise apps or 5+ years equivalent.
• Experience supporting enterprise business applications in production.
• Experience troubleshooting issues with databases, APIs, integrations, and configurations.
• Knowledge of REST APIs, web services, and data exchange processes.
• Experience with SQL for troubleshooting and reporting.
• Experience automating tasks with PowerShell, Python, Bash, or similar.

Responsibilities

• Support the administration, configuration, maintenance, and optimization of assigned enterprise applications to ensure reliable, secure, and efficient business operations.
• Troubleshoot and resolve application, integration, API, database, and system issues by identifying root causes, implementing corrective actions, and escalating complex issues when appropriate.
• Monitor application health, availability, performance, and system capacity using enterprise monitoring tools to proactively identify and resolve potential issues.
• Configure application settings, security permissions, user access, workflows, and system integrations in accordance with business requirements and organizational standards.
• Develop and maintain SQL queries, PowerShell, Python, Bash, or similar scripts to automate routine tasks, improve operational efficiency, and support application monitoring and reporting.
• Support application deployments, upgrades, patches, configuration changes, testing activities, and production releases while following established change management processes.
• Collaborate with software developers, infrastructure, networking, cloud, cybersecurity, database teams, vendors, and business stakeholders to implement enhancements and resolve technical issues.
• Create and maintain technical documentation, system configurations, support procedures, knowledge base articles, and operational documentation to improve support efficiency and knowledge sharing.
• Support incident, problem, and service request management activities while meeting established service level agreements (SLAs) and contributing to continuous service improvement initiatives.
• Generate reports, dashboards, and application performance metrics to support operational decision-making and identify opportunities for process improvements.
• Coordinate with software vendors to troubleshoot application issues, support upgrades, and resolve technical problems.
• Participate in disaster recovery testing, system validation, business continuity planning, and production support activities.
• Other duties as assigned.

Skills

SQL queries

REST APIs

PowerShell

Python

Bash

Scripting

Monitoring

Power BI

Education

Bachelor's degree in Computer Science or related field

Tools

Azure

AWS

GCP

ServiceNow

Jira Service Management

Tableau

Power BI

Job description

The Los Angeles Times in El Segundo, CA is seeking an Application Support Engineer to configure, maintain, and optimize enterprise applications that power critical business operations. You will monitor performance, troubleshoot issues, implement changes, and support integrations to keep systems secure, reliable, and scalable.

Work closely with developers, IT, security, and vendors; develop automation scripts in SQL, PowerShell, Python, and Bash; create documentation and dashboards to drive