Senior Applications Support & Systems Liaison

LA Times Studios LLC; El Segundo (CA); On-site; USD 95,000 - 115,000; Full time

Job summary

The Senior Application Support Analyst at LA Times Studios LLC will provide advanced technical and functional support for critical business applications, ensuring availability, stability, and optimal performance in a fast-paced environment.

You will lead incident resolution, manage relationships with IT, business units, and vendors, and drive improvements across data, security, and licensing compliance. Expect collaboration across Editorial, Subscriptions, and Revenue teams.

Qualifications

• A Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field is required.

Responsibilities

• Maintain an up-to-date application inventory, including architecture diagrams, support documentation, and knowledge base content.
• Document and manage application roadmaps and related business processes to ensure alignment with evolving organizational needs.
• Serve as a liaison between business units, IT support teams, and external vendors to coordinate issue resolution, enhancements, and system integrations.
• Provide advanced technical support for applications, operating systems, and associated hardware/software components used across the organization.
• Manage and monitor ticketing systems to ensure timely, accurate logging, resolution, and tracking of user‑reported issues and service requests.
• Analyze, troubleshoot, and resolve complex technical problems, escalating to business and IT peers and owners as necessary to ensure service continuity.
• Maintain and update system documentation, user guides, support procedures, training documents, and operational runbooks.
• Support application and infrastructure assessments to ensure systems availability, meet performance, security, and scalability requirements.
• Collaborate with business and IT stakeholders and vendor partners to support and implement system integrations and process improvements.
• Coordinate application upgrades, patches, and maintenance schedules in partnership with vendors, business stakeholders, and technical teams.
• Effectively manage changes to applications and services by supporting and enforcing IT change management processes and protocols.
• Deliver customized training and support sessions to business users, ensuring effective application utilization and licensing compliance.
• Generate reports and performance metrics to support analysis, forecasting, and decision‑making across departments.
• Recommend and implement strategies and procedures that optimize application performance, enhance workflow efficiency, and improve user satisfaction.
• Support data security practices by maintaining secure user access and data protection protocols.
• Facilitate the onboarding of new hardware and software, including installation, configuration, and user training.
• Manage vendor relationships to ensure licensing compliance, version control, and timely resolution of application‑related issues.
• Coordinate application support efforts across onshore and offshore teams to ensure consistent support services delivery.

Skills

SQL

Python

Power BI

Looker

Data analysis

Problem solving

Communication

Project management

Education

Bachelor's degree in Information Technology, Computer Science, Business Information Systems

Tools

APIs

Middleware

Power BI

Looker

SQL tooling

Job description

The Senior Application Support Analyst at LA Times Studios LLC will provide advanced technical and functional support for critical business applications, ensuring availability, stability, and optimal performance in a fast-paced environment.

You will lead incident resolution, manage relationships with IT, business units, and vendors, and drive improvements across data, security, and licensing compliance. Expect collaboration across Editorial, Subscriptions, and Revenue teams.