Senior Application Support Engineer - SaaS & Enterprise

LivePerson; USA; Remote; USD 110.000 - 180.000; Vollzeit

Zusammenfassung

LivePerson is a leader in trusted enterprise conversational AI and digital transformation. We are seeking a Senior Application Support Engineer to own complex issues and drive end-to-end resolutions for our customers.

You will collaborate with Product Development and Global Support, mentor peers, and help build smarter diagnostics. This role emphasizes strong technical skills, enterprise communication, and resilience in a fast-paced environment.

Qualifikationen

• 3+ years in Tier 3/4 SaaS support or equivalent.
• Bachelor’s degree in a technical field.
• Experience communicating with enterprise customers via calls and emails.

Aufgaben

• Own complex technical challenges and lead investigations.
• Drive end-to-end resolution within SLAs while ensuring a great customer experience.
• Bridge support and engineering with cross-functional teams to find root causes.
• Shape SME for LivePerson’s platform and help develop new diagnostic tools.
• Mentor engineers and share knowledge to raise the team's capabilities.
• Participate in on-call rotation for high-severity issues.

Kenntnisse

Tier 3/4 support

SaaS experience

Enterprise support

SQL

Web technologies

Debugging

Code reading

Monitoring tools

Customer communication

Ausbildung

Bachelor's degree in IT/CS/Engineering/Math

Tools

Grafana

Kibana

Splunk

Jobbeschreibung

LivePerson is a leader in trusted enterprise conversational AI and digital transformation. We are seeking a Senior Application Support Engineer to own complex issues and drive end-to-end resolutions for our customers.

You will collaborate with Product Development and Global Support, mentor peers, and help build smarter diagnostics. This role emphasizes strong technical skills, enterprise communication, and resilience in a fast-paced environment.