Senior Application Support Engineer - AWS, Java, Linux

MPower Plus; Sunnyvale (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

MPower Plus is seeking an experienced Production Support professional in Sunnyvale, CA, to provide expert application and cloud-based support. The role requires 7+ years of hands-on experience in production support, with strong AWS knowledge and incident management capabilities, including ITIL-aligned processes.

You will handle critical incidents, perform RCA, and support deployments in a fast-paced environment.

Qualifications

• 7+ years of hands-on experience in application/production support.
• Strong expertise in AWS cloud services and cloud-based application support.
• Experience handling critical production incidents and major incident management.
• Strong knowledge of ITIL processes and best practices.
• Expertise in AWS services: EC2, S3, IAM, CloudWatch, RDS, Lambda, VPC, Auto Scaling, ELB, Route 53, CloudFormation, ECS/EKS.
• Expertise in Application Support - Production Support (L2/L3), Incident, Problem, and Change Management, SLA & KPI Management, RCA, Performance Tuning, Monitoring, Release & Deployment Support.

Responsibilities

• Provide production support and incident management with RCA.
• Monitor and tune performance; manage releases and deployments.
• Coordinate with stakeholders to meet SLAs and KPI targets.

Skills

Java development

Linux

AWS

Production Support

Shell scripting

Python

Terraform

REST API

SQL

NoSQL

Microservices

Incident management

ITIL

Monitoring tools

Splunk

Grafana

Prometheus

Job description

MPower Plus is seeking an experienced Production Support professional in Sunnyvale, CA, to provide expert application and cloud-based support. The role requires 7+ years of hands-on experience in production support, with strong AWS knowledge and incident management capabilities, including ITIL-aligned processes.

You will handle critical incidents, perform RCA, and support deployments in a fast-paced environment.