Senior Application Support Analyst, Viewpoint Construction

The Timberline Group; St. Louis (MO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Industry-leading bonus program

ESOP

401K

Job summary

The Timberline Group in St. Louis, MO is seeking an Application Support Analyst to partner with business teams and manage Viewpoint Construction Software. You will oversee operational performance, support, and integrations in a dynamic environment.

This role demands strong troubleshooting, clear communication, and the ability to translate business needs into technical requirements, with travel as needed and a focus on delivering reliable, scalable solutions.

Qualifications

• Bachelor’s Degree in a technology related field.
• 5-7 years of experience in an application support role.
• Ability to quickly grasp applications purpose and its process.
• Self-motivated with innovative problem solving.
• Strong troubleshooting, analytical, reasoning and research abilities.
• Exceptional communication skills both written and verbal.
• Ability to explain technical information to a non-technical audience.
• Some travel required.

Responsibilities

• Troubleshoot user issues for the Viewpoint application.
• Lead enhancements across applications in an evolving environment (SDLC).
• Configure and customize activities for imports and integrations between products.
• Translate business requirements into technical requirements.
• Test changes and document solutions for end users.
• Create training guides and conduct trainings (classroom, 1-on-1, webinar).
• Identify break/fix vs enhancement requests and coordinate with cross-functional teams.
• Communicate effectively with a wide range of end users.

Skills

Application support

Troubleshooting

Analytical thinking

Communication skills

Non-technical explanation

Education

Bachelor’s Degree in technology-related field

Job description

The Timberline Group in St. Louis, MO is seeking an Application Support Analyst to partner with business teams and manage Viewpoint Construction Software. You will oversee operational performance, support, and integrations in a dynamic environment.

This role demands strong troubleshooting, clear communication, and the ability to translate business needs into technical requirements, with travel as needed and a focus on delivering reliable, scalable solutions.