Senior Application Support Analyst - Databricks

Sigmaways Inc; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm is seeking an experienced Senior Technical Support & Data Platform Analyst to provide hands-on support for complex, integrated systems in a cloud-based data environment. This mid-senior level role involves troubleshooting, root cause analysis, and extensive experience with data platforms. The ideal candidate will have at least 6 years of relevant experience, a Bachelor's degree, and be proficient in key technologies. Contract position available.

Qualifications

• At least 6 years of relevant technical experience.
• Strong experience in Agile/SAFe frameworks.
• Familiarity with application and data modeling techniques.

Responsibilities

• Provide technical support and troubleshooting for integrated systems.
• Perform root cause analysis for software and data processing errors.
• Coordinate tasks across development teams.

Skills

R/SparklyR

Databricks

Starburst

Collibra

Python

Alteryx

SQL

Tableau

Data lakes

Cloud platforms

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field

Job description

We are seeking an experienced Senior Technical Support & Data Platform Analyst to provide hands-on support for complex, integrated systems in a cloud-based data environment.

This role is ideal for a technically strong, highly collaborative professional with deep experience in data platforms, analytics, and Agile delivery.

Must be willing to be on-call periodically, Monday through Friday, 8 AM–2 PM ET or 2 PM–8 PM ET

Responsibilities:

• Provide technical support and troubleshooting for highly complex integrated systems and cloud-based data platforms.
• Perform root cause analysis and resolve issues related to software, data, and data processing errors.
• Oversee application support for new releases, including implementation, testing, and production support.
• Maintain project and application documentation, schedules, system scope, and requirements.
• Coordinate tasks and functional reviews across development teams, ensuring timely execution.
• Document end-user interactions and technical resolutions in automated tracking tools.
• Lead administrative assignments, contingency testing, and act as a team leader when needed.
• Monitor system stability, availability, and performance of CDP (Customer Data Platform) platforms, analytics and reporting systems.
• Identify opportunities for process improvement and automation to enhance operational efficiency.
• Report on support operations, system performance, and incident trends to stakeholders.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 6 years of relevant technical experience.
• Strong technical experience in R/SparklyR, Databricks, Starburst, Collibra, Python, Alteryx, SQL, Tableau, data lakes, and cloud platforms.
• Experience in Agile/SAFe frameworks, requirements engineering, backlog management, and stakeholder engagement.
• Ability to perform independent research, troubleshoot complex issues, and develop creative solutions.
• Strong analytical, design, and problem-solving skills with experience in root-cause analysis.
• Excellent verbal, written, and technical communication skills; capable of training and mentoring others.
• Familiarity with application and data modeling techniques and ability to articulate technical concepts to varied audiences.
• Certifications such as CBAP or Agile Analysis preferred.
• Must meet requirements to access confidential supervisory information.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology