Sr Solutions Architect

AllSTEM Connections; San Francisco (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading tech solutions provider is looking for a technical support specialist in San Francisco. This hands-on role requires strong data analysis skills, particularly with Databricks, R/SparklyR, and Python. The ideal candidate will have experience in Agile methodologies and stakeholder engagement. Responsibilities include providing technical support to users, monitoring application performance, and maintaining project documentation. Excellent communication skills are essential. Candidates must be U.S. Citizens and available for periodic on-call support.

Qualifications

• Experience using Databricks, R/SparklyR, and PySpark/Python for data analysis.
• Strong background in Agile methodology and stakeholder engagement.
• Excellent analytical skills with the ability to present findings effectively.

Responsibilities

• Provide technical support for software and data-related issues.
• Monitor and document application support processes.
• Coordinate information flow between business owners and development staff.

Skills

Agile delivery

Data analysis with R/SparklyR

Scripting and automation with PySpark/Python

Stakeholder engagement

Strong verbal and written communication

Application and data modeling techniques

Tools

Databricks

Starburst

Tableau

Collibra

Alteryx

Immuta

Jira

Job description

Overview

This position is open to U.S. Citizens only.

This role is open to candidates based in or commutable to our preferred locations, including San Francisco, CA; Chicago, IL; New York, NY; Richmond, VA; Kansas City, MO; Cleveland, OH; Charlotte, NC; and Dallas, TX. Candidates who are within commuting distance of any branch office are also encouraged to apply.

Requirements

• Specific skill mixes we need from the tech stack:
  • Databricks AND (R or sparklyr) OR (PySpark or Python)
  • Databricks AND (Starburst OR Tableau)
  • Databricks AND (Collibra OR Altreyx)
• HANDS-ON experience for the following:
  • R/SparklyR - as a data analyst
  • PySpark/Python – with scripting and automation, performance tuning and debug capabilities
  • Starburst - as a data analyst or Starburst developer or support engineer
  • Collibra - as a Collibra developer or support engineer
  • Alteryx – as a developer or support engineer
  • Tableau – as a developer with performance tuning / debug capabilities
  • Immuta – As a security analyst. Must have good Role Based and Attribute Based Security knowledge.
  • Ability to perform involved, independent research and develop highly creative work products and proposals.
  • Demonstrate a high degree of creativity in addressing problems/issues and opportunities.
  • Demonstrated concentration on customer service orientation.
  • Ability to work effectively in a highly matrix or virtual organization.
  • Strong verbal and written communication skills with an ability to present/facilitate effective training sessions.
  • Strong experience in Agile delivery, requirements engineering, backlog development and refinement.
  • Strong experience in stakeholder engagement.
  • Experience working with distributed teams, and providers of software solutions.
  • Broad knowledge of application and data modelling techniques with the ability to identify root cause issues and appropriate solutions.
  • Strong experience working in Agile environment/SAFe framework and Agile management tools like Jira.
  • Excellent analytical and design skills.
  • CBAP, Agile Analysis Certification or similar certifications preferred.
  • Must be willing to be on call periodically from 8am-2pm ET or 2pm-8pm ET Monday through Friday.

Responsibilities

• This is a hands-on role. Applicants should not be managers or architects.
• Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors.
• Monitor application, production and/or implementation support, both technical and user, for new releases.
• Consult on application testing strategies, document observations and coordinate responses.
• Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
• Document end-user interactions into the automated call logging tools for tracking and productivity purposes.
• Validate proposed technical approaches to system or application problem logs and make recommendations for mediation to management.