Senior Application Services Engineer

Solera; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

Join a dynamic global support team as a Senior Application Services Engineer, where you will play a vital role in managing and enhancing critical applications. This position offers the chance to work with cutting-edge technologies, including cloud environments and middleware solutions, while ensuring the reliability and performance of over 450 products across multiple business units. Your expertise will be key in troubleshooting, automating processes, and collaborating with development teams to optimize infrastructure. If you're passionate about technology and eager to make a significant impact in a fast-paced environment, this is the opportunity for you.

Qualifications

• Strong L3 support experience with critical customer-facing applications.
• Proficient in installation/configuration of Windows/Linux environments.

Responsibilities

• Manage and support a broad range of technologies and applications.
• Automate processes and improve application performance and reliability.

Skills

L3 Support

Problem Solving

Communication Skills

Monitoring Systems

Application Performance Tuning

Data-Driven Decision Making

Critical Thinking

Installation and Configuration

Tools

GitHub

Ansible

Semaphore

NewRelic

Graylog

Apache

Tomcat

IIS

Redis

RabbitMQ

Job description

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

• Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
• Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking).
• Effectively deploy applications by building automation suites (GitHub, Ansible, Semaphore).
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ).
• Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
• Application performance tuning, outage troubleshooting/triage, short-term/long-term fixes.
• Work closely with development/architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers.
• Improve architectures by enhancing application architecture and redundancy across legacy systems.
• Centralize logging in production environments using Graylog.
• Ensure design, infrastructure, processes, and operational documentation are up to date.
• Automate repetitive tasks, streamlining processes that drive down outages and deliver quick results.
• Familiarity with Public & Private Cloud (AWS, Azure, GCP) and on-prem VMware virtualized systems environments.
• Basic knowledge of networking (F5, HAproxy).
• Ability to drive own bodies of work using the Atlassian stack.

What you will bring:

• Data-Driven & Communication: Strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.
• Problem Solving: Strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance. You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.
• Application Services and Infrastructure: Capable of navigating through the IT infrastructure, leveraging your previous experience.
• Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) and technologies/practices like (VPN, Jumphost, DHCP, Active Directory) web servers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.
• Monitoring Experience: Experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.
• Understanding of Application SDLC and On-Call Support: Provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages. Bonus: Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.
• Intellectual Curiosity and Can-Do Attitude: Eager to contribute with contagious enthusiasm, helping clarify chaos, engaging in outages, projects, and specialists when necessary, and bringing thoughtful, clear-headed solutions.

Bonus Points: Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare.