Senior Application Services Engineer

Solera Corporation; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Senior Application Services Engineer to join its global support team. This role offers the chance to manage and enhance the performance of over 450 products across multiple business units, ensuring system reliability and application efficiency. You'll work closely with development and architecture teams to streamline operations, implement monitoring solutions, and automate processes. If you are passionate about technology and eager to make a significant impact in a dynamic environment, this position is perfect for you. Join a company that empowers its customers in the digital age and be part of a team that values your expertise and contributions.

Benefits

Health insurance

Flexible working hours

Professional development opportunities

Remote work options

Paid time off

Retirement plan

Wellness programs

Qualifications

• Strong communication skills for technical conversations in English.
• Experience in troubleshooting and providing clear guidance.
• Proficiency in installation and configuration of software.

Responsibilities

• Provide L3 support for critical customer-facing applications.
• Deploy applications and automate processes to reduce outages.
• Monitor application performance and resolve alerts quickly.

Skills

L3 support experience

Windows/Linux environments

Middleware applications

Application performance tuning

Cloud technologies (AWS, Azure, GCP)

Monitoring systems (NewRelic, Graylog)

Automation suites (GitHub, Ansible)

Networking knowledge (F5, HAproxy)

CI/CD automation processes

Proactive monitoring

Education

Bachelor's Degree in Computer Science or related field

Tools

Git

Ansible

Docker

VMware

Apache

IIS

Redis

RabbitMQ

Kafka

Job description

Senior Application Services Engineer page is loaded

Senior Application Services Engineer

Apply locations Virtual US time type Full time posted on Posted 3 Days Ago job requisition id JR-017550

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

1. Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
2. Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking).
3. Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…).
4. Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ).
5. Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
6. Application performance tuning, outage troubleshooting / triage, short term / long-term fixes.
7. Work closely with development/architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers.
8. Improve architectures by enhancing application architecture and redundancy across legacy systems.
9. Centralize logging in production environments using Graylog.
10. Ensure design, infrastructure, processes, and operational documentation are up to date.
11. Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results.
12. Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
13. Basic knowledge of Networking (F5, HAproxy).
14. Ability to drive own bodies of work using Atlassian stack.

What you will bring:

Data-Driven & Communication: You’ll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.

Problem Solving: You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance. You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.

Application Services and Infrastructure: You’ll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience.

Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP), expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) webservers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.

Monitoring Experience: You’ll have experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.

Understanding of Application SDLC and On-Call Support: You’ll provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages. Bonus: Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.

Intellectual Curiosity and Can-Do Attitude: We’re looking for someone eager to contribute with contagious enthusiasm. In times of uncertainty, you’ll help clarify chaos, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear-headed solutions.

Bonus Points: Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

About Us

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.