Senior Application Engineer

Incognito Software Systems Inc; Plano, Northern (TX, KY); On-site; USD 110,000 - 140,000; Full time

Job summary

AssetWorks in Plano, TX is seeking a Senior Applications Engineer to lead technical support for ScanWorks BST and JTAG Boundary Scan, mentoring junior team members. You will collaborate with Development and Product Management, deliver demonstrations, create device models, and advocate best practices.

This hybrid role requires on-site presence in Plano and offers opportunities to influence product strategy and customer success.

Qualifications

• Bachelor's degree in Electrical Engineering or Computer Engineering.
• 5+ years experience in hardware/software development or technical support roles.
• Proven ability to communicate complex technical concepts clearly to diverse audiences.
• Strong analytical problem-solving skills with disciplined approach.
• Ability to lead projects and mentor team members effectively.

Responsibilities

• Lead technical support efforts for US and international customers via phone, web, email, and on-site visits.
• Serve as SME for JTAG Boundary Scan and ScanWorks BST, advising on best practices.
• Collaborate with Development and Product Management to resolve escalated issues.
• Deliver high-impact product demonstrations and technical presentations.
• Develop and maintain ScanWorks BST Device Models for enhanced test coverage.
• Mentor and train junior engineers on technical processes and customer engagement.
• Contribute to strategic initiatives, including process improvements and customer success programs.

Skills

Strong analytical skills

Effective communication

Project leadership

Mentoring others

Education

Bachelor's degree in Electrical Engineering or Computer Engineering

Tools

CAD tools

LabVIEW

LabWindows/CVI

TestStand

Python scripting

VBScript

TCL scripting

Job description

## Senior Application EngineerApplylocations: United States - Plano, TXtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R69090**Job Summary:**ASSET InterTech creates software (ScanWorks BST) that tests hardware. We are seeking a Senior Applications Engineer with deep expertise in both hardware and software to lead technical support initiatives and mentor junior team members. This role is critical in ensuring customer success with ASSET’s ScanWorks Boundary-Scan Test (BST) software and JTAG Boundary Scan Test (IEEE 1149.1).**Job Description:**Position Title: **Senior Applications Engineer**Software Development Company – Plano, TX. 75080Candidates must be based in the Plano, TX area or be willing to relocate. This is a hybrid position and requires regular on-site attendance.*Become part of a multi-national company that has been in business for over 20 years selling innovative engineering tools to global Fortune 500 companies.*Position Description:As a senior member of the Support team, you will:* Lead technical support efforts for US and international customers, providing advanced troubleshooting and guidance via phone, web, email, and on-site visits.* Serve as a subject matter expert (SME) for JTAG Boundary Scan and ScanWorks BST, advising customers and internal teams on best practices.* Collaborate closely with Development and Product Management to resolve escalated issues and influence product enhancements.* Deliver high-impact product demonstrations and technical presentations to customers and partners.* Develop and maintain complex ScanWorks BST Device Models for enhanced test coverage and memory device programming.* Mentor and train junior engineers on technical processes and customer engagement.* Contribute to strategic initiatives, including process improvements and customer success programs.Required Skills* Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, or related field.* 5+ years experience in hardware/software development or technical support roles, preferably in test engineering or embedded systems.* Proven ability to communicate complex technical concepts clearly to diverse audiences.* Strong analytical problem-solving skills with disciplined approach.* Ability to lead projects and mentor team members effectively.Bonus Skills* Experience with CAD tools for schematic reading and board layout.* **In-depth knowledge of JTAG Boundary Scan Test (IEEE 1149.1) methodologies.*** Proficiency in scripting languages (Python, Visual Basic, VBScript, TCL).* Experience with National Instruments tools (LabVIEW, LabWindows/CVI, TestStand).* Familiarity with advanced test strategies and automation frameworks.Work AuthorizationAll applicants must be either a United States citizen or an LPR (Lawful Permanent Resident) due to company contracts with ITAR (International Traffic in Arms Regulations).**Worker Type:**Regular**Number of Openings Available:**1### About UsYour community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success.At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency.AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. *AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*