Senior Application Engineer

Frey Consulting Group; Harrisburg (SD); On-site; USD 90,000 - 120,000; Full time

Job summary

Frey Consulting Group, based in Harrisburg, SD, seeks an experienced Senior Application Engineer to be the technical expert and primary customer contact for product applications and implementation. You will develop customized solutions and provide advanced support to ensure successful product deployment.

Responsibilities include demonstrations, collaboration with engineering and production, and travel up to 30% for customer visits.

Qualifications

• Bachelor's degree in Engineering or related field required.
• At least 5 years of experience in application engineering, preferably in manufacturing.
• Strong problem-solving and analytical abilities.
• Excellent communication with customers and teams.
• Ability to read and interpret technical drawings and specifications.
• Travel up to 30% for customer visits.

Responsibilities

• Provide advanced technical support on product applications, specifications, and performance.
• Develop customized solutions and configurations to meet customer requirements.
• Conduct product demonstrations and customer training.
• Collaborate with engineering and production to address technical challenges.
• Analyze customer requirements and recommend products or modifications.
• Prepare technical documentation and implementation guides.
• Participate in product development with field feedback.
• Troubleshoot complex issues and provide timely resolutions.
• Support sales activities with technical expertise during meetings.
• Conduct on-site visits for installation, commissioning, and optimization.
• Collect feedback to drive product improvements and innovation.
• Stay current with industry trends and competitor products.

Skills

Problem solving

Communication

Customer focus

Technical reading of drawings

Education

Bachelor's degree in Engineering

Master's degree (preferred)

Tools

Pro-E

CAD

Job description

We are seeking an experienced Senior Application Engineer to join our manufacturing team. The successful candidate will serve as a technical expert and primary point of contact for customers, providing advanced product application support, developing customized solutions, and ensuring successful product implementation. This position requires deep technical knowledge, strong problem-solving abilities, and excellent communication skills to bridge the gap between customer requirements and our manufacturing capabilities.

Key Responsibilities

• Provide advanced technical support to customers regarding product applications, specifications, and performance characteristics
• Develop customized solutions and configurations to meet specific customer requirements
• Conduct product demonstrations and training sessions for customers and sales teams
• Collaborate with engineering and production teams to address technical challenges and product improvements
• Analyze customer requirements and recommend appropriate products or modifications
• Prepare technical documentation, including application notes, product specifications, and implementation guides
• Participate in product development activities, providing feedback from field applications and customer requirements
• Troubleshoot complex technical issues and provide timely resolutions to customer problems
• Support sales activities by providing technical expertise during customer meetings and presentations
• Conduct on-site visits to assist with product installation, commissioning, and optimization
• Collect and analyze customer feedback to drive product improvements and innovation
• Stay current with industry trends, competitor products, and emerging technologies

Required Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related field)
• Minimum 5 years of experience in application engineering, preferably in a manufacturing environment
• Strong technical background with deep understanding of manufacturing processes and systems
• Excellent problem-solving abilities with a systematic approach to technical challenges
• Proficiency with Pro-E and CAD software and technical analysis tools
• Strong communication skills with the ability to explain complex technical concepts to diverse audiences
• Customer-focused mindset with experience in client-facing roles
• Ability to read and interpret technical drawings, specifications, and requirements
• Project management experience with the ability to coordinate multiple priorities
• Willingness to travel up to 30% of the time for customer visits and technical support

Preferred Qualifications

• Master's degree in Engineering or related field
• Experience with specific manufacturing technologies or processes relevant to our products
• Professional engineering certification (PE) or other relevant certifications
• Experience with product development and lifecycle management
• Knowledge of industry-specific standards and regulations
• Multilingual abilities for international customer support
• Experience with CRM systems and customer relationship management