Senior Application Development Analyst

Okta; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

The World’s Identity Company seeks a Senior Salesforce Product Analyst to scale.internal systems with a focus on security and reliability. You will leverage expertise in Salesforce CPQ and Sales Cloud to partner with GTM teams and drive data-driven efficiencies across provisioning to case management.

You will own the requirements, design, testing, and release of CPQ enhancements, and collaborate with Deal Desk, Order Management, Pricing, and Sales Ops to deliver robust solutions.

Qualifications

• 5+ years hands-on experience with Salesforce Sales Cloud and CPQ.
• Experience integrating CRM with product-led systems.
• Own end-to-end delivery lifecycle from concept to post-launch.
• Salesforce certifications such as Admin, Sales Cloud or CPQ are preferred.
• Strategic thinker with focus on security, reliability and AI-driven insights.

Responsibilities

• Gather requirements from stakeholders and translate into actionable user stories.
• Analyze existing processes to identify opportunities for improvement.
• Configure Salesforce CPQ: products, price rules, and advanced approvals.
• Collaborate with developers and admins to design and implement enhancements.
• Deliver CPQ and Salesforce updates as part of a cross‑functional team.
• Work with Deal Desk, Partner Ops, Order Management, and Sales Ops to optimize CPQ.
• Ensure data integrity and create dashboards for key metrics.
• Design integrations between Salesforce and other systems.
• Create test plans and work with QA to validate solutions.
• Ensure security and regulatory compliance of Salesforce solutions.
• Document user journeys and system changes, including AI-driven automations.

Skills

Salesforce Sales Cloud & CPQ

System integration

Lifecycle management

Certifications preferred

Education

Salesforce Certifications preferred

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

the company is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At the company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. The Technology Data and Intelligence (TDI) team at the company is dedicated to boosting internal efficiency through the implementation of secure, scalable, and innovative systems.

About the Role

We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success.

Key Responsibilities:Requirements Gathering and Analysis:

• Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories.

• Conduct thorough analysis of existing processes and systems to identify opportunities for improvement.

• Salesforce CPQ Configuration:

• Leverage your expertise in Salesforce CPQ to implement solutions that align with business needs. This includes product and price rule configuration, and advanced approvals.

Solution Design and Implementation:

• Collaborate with developers and administrators to design and implement enhancements and customizations.

• Deliver Salesforce CPQ and Salesforce.com platform updates as a core member of a team responsible for the design, development, testing, and release of enhancements and strategic projects.

• Stakeholder Collaboration:

• Partner with different functions such as Deal Desk, Partner Ops, Order Management, Pricing and Packaging, and Sales Ops to design, implement, and enhance the CPQ platform for Direct and Channel Sales teams.

Data Management and Reporting:

• Ensure the integrity and accuracy of Salesforce data through effective data management practices.

• Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making.

System Integrations:

• Collaborate with technical teams to design and implement integrations between Salesforce and other systems within the organization.

• Ensure seamless data flow and interoperability between Salesforce and external applications.

Quality Assurance and Testing:

• Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutions.

• Collaborate with QA teams to address and resolve any issues identified during testing.

Security and Compliance:

• Ensure that Salesforce solutions adhere to organizational security policies and industry regulations.

Documentation:

• User Journey & Documentation: Author and maintain end-to-end User Journey Maps. You will update system documentation to reflect AI-driven automations and "Human-in-the-loop" decision points.

• Ensure that technical and user documentation is accessible and easily understandable.

Qualifications and Requirements:Technical Expertise

• Salesforce Mastery: 5+ years of hands‑on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud and CPQ.

• System Architecture: Proven experience with Salesforce integrations, specifically connecting CRM platforms with product‑led systems and cross‑functional tools.

• Lifecycle Management: Demonstrated ability to own the end‑to‑end delivery lifecycle, from initial conception and configuration through to launch and post‑deployment support.

• Certifications: Salesforce Certified Administrator, Sales Cloud Consultant, or CPQ Specialist credentials are highly preferred.

Strategic & Analytical Skills

• Process Innovation: A strong problem‑solving mindset focused on continuous process improvement and operational efficiency.

• AI-Driven Analysis: Solid understanding of AI solutions and their application in enhancing analytical workflows and data insights.

• Critical Thinking: Ability to translate complex business requirements into scalable, high‑quality technical solutions.

Leadership & Collaboration

• Cross-Functional Partnership: Proven track record of collaborating with diverse business teams and stakeholders to align goals.

• Global Collaboration & Ownership: Demonstrated strong ownership and the ability to communicate effectively and collaborate seamlessly with cross‑functional, global teams and stakeholders.

• Proactive Ownership: A self‑starter who takes initiative to find solutions independently and consistently delivers accurate, timely results.

Why Join us :

You will work in a fast‑paced, innovative environment that values continuous learning and professional growth. This role offers the opportunity to collaborate with cross‑functional teams to make a direct impact on the business while driving strategic improvements. As a key contributor, you will help shape the future of our Salesforce‑based processes and operational landscape.

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The the company Experience

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in‑person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexua