Experience Design, Senior Director

Salesforce; Washington (District of Columbia); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits supporting work-life balance

Resources for personal development

Innovative work environment

Job summary

A leading technology company in Washington is seeking a seasoned consultant with 15+ years in technology transformation and enterprise architecture. In this role, you'll lead consulting engagements, develop strategic roadmaps, and foster collaboration within cross-functional teams to drive customer value. Ideal candidates will have deep Salesforce product knowledge and a strong executive presence. The role offers a list of comprehensive benefits promoting work-life balance and career growth.

Qualifications

• 15+ years of consulting experience at Fortune 500 companies.
• Ability to articulate value to C-suite executives.
• Good understanding of retail execution processes.

Responsibilities

• Lead consulting engagements to drive customer value.
• Develop multi‑year strategic roadmaps to meet business objectives.
• Foster collaboration within cross‑functional teams.

Skills

Consulting in enterprise‑level technology transformation

Salesforce product knowledge

Executive presence and communication skills

Data analysis and creative problem-solving

Cross-functional collaboration

Education

Relevant degree or equivalent experience

Job description

Primary Responsibilities

• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
• Lead, position, and sell large‑enterprise consulting engagements to customers; work cross‑functionally within Salesforce to define the program scope, team, value narrative, and pitch
• Conduct assessments and facilitate workshops to develop a future‑state vision
• Perform and distill customer, industry, and end‑user research to identify key customer needs, expectations, and experience‑led business opportunities
• Identify enterprise business process and operations improvements to realize efficiencies and increase impact
• Develop multi‑year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
• Uncover future sales opportunities to drive customer value
• Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
• Cultivate solution and organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
• Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
• Lead, coach, and mentor cross‑functional teams, fostering a culture of innovation, collaboration, and customer obsession
• Build and maintain trusted relationships with senior executives and key stakeholders across the organization

Preferred Qualifications

• 15+ years of experience consulting in enterprise‑level technology transformation programs at Fortune 500 companies
• GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
• Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
• Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
• Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
• Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI‑driven Retail Activity Optimization
• Knowledge of the key business value drivers and success metrics typical of large‑enterprise companies
• Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
• Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
• Comfortable pitching to C‑suite executives, including strong objection‑handling abilities
• Proven ability to thrive working cross‑functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
• Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
• Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and create a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey, and to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.