Senior Application Analyst (Patient Access)

Talent Groups; Town of Texas (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the healthcare industry is seeking a Senior Application Analyst (Patient Access) for a remote position, specifically looking for Texas residents. The candidate will support Primary Care clinics and work with Epic applications, ensuring smooth operation and troubleshooting, while also managing projects and mentoring teams. Ideal candidates will have experience with similar systems and certifications in Epic products.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• At least 4 years of work-related experience required.
• Direct experience with Epic systems is essential.

Responsibilities

• Supporting Primary Care clinics with Epic applications.
• Leading implementation teams and adhering to project timelines.
• Providing go-live support and production maintenance.

Skills

Project Management

Problem Solving

Communication

Education

Four-year bachelor's degree

Job description

This range is provided by Talent Groups. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $120,000.00/yr

Job Title: Senior Application Analyst (Patient Access)

Job Type: Direct Hire

Location Details: Remote – must be a Texas resident

Our client is looking for an Epic Patient Access Analyst who must be certified in Grand Central and ideally certified in Prelude, Cadence, and Welcome.

Job Description

• Will support the client’s Primary Care clinics across the region with build-out and maintenance of Epic applications. Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications / systems, including ongoing production maintenance and troubleshooting.
• Supports the planning, design, development, build and/or configuration of supported applications / systems; leads and/or coordinates conversions, application / system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting.
• Participates in on-call / afterhours support schedule as defined within the Group. Serves as Lead or Project Manager for medium to large sized projects.

Responsibilities

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities.
• Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services.
• Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management: Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with manager to coordinate necessary support with Project Management Office (PMO) as needed.
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve ServiceNow tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
• Administrative: Log hours for project-related work in the Project Portfolio Management (ServiceNow) system on a weekly basis. Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
• Production Support and Maintenance: On call support (support calendar defined by Group or application suite, pager required); Ensuring the integrity, integration and stability of production system; Formulating system scope and objectives to develop or modify complex system designs; Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs etc.; Interface maintenance and support; Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users); Working closely with IT resources during upgrades and issue resolutions; Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed; Coordinate and complete tasks during unplanned downtimes including system maintenance; Support training of IS staff and end-users as needed; Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication; Daily communication with key business process owners and departmental system support staff; Explaining technical and software concepts to non-IS staff; Stay current with new application functionality and enhancements; Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution; Utilize vendor support site to log issues for assistance in resolution; Coordinate with Group Manger and System Administrators and customer departments to implement recommended solutions; and Other duties as assigned.

WORK EXPERIENCE

• At least 4 years of work-related experience required
• Direct experience related to same or similar systems installed required

EDUCATION

• Four-year bachelor's degree or equivalent experience required
• Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role required
• If an internal candidate, 4 years of direct application experience overrides the need for a bachelor's degree or equivalent experience required

CERTIFICATION

• Epic Prelude, Grand Central, Cadence, Referral, Welcome
• Preferred: RTE certification preferred.
• STRONGLY PREFERRED: primarily FT background rather than consultant.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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