Senior Application Administrator

Washington State Department of Transportation; Olympia (WA); On-site; USD 96,000 - 126,000; Full time

Job summary

The Administrative Office of the Courts in Olympia, WA is seeking a Senior Application Administrator to lead the technical administration of the new CLJ-CMS application. This role requires overseeing configuration, maintenance, security, integrations, and reporting for a complex enterprise system within the Courts of Limited Jurisdiction.

You will collaborate with vendors, stakeholders, and IT teams, coordinate upgrades, ensure software compatibility, and address security vulnerabilities.

Qualifications

• Bachelor's degree in IT/CS or closely allied field, AND eight years in a complex IT environment.
• Five years as an administrator on an enterprise-level, complex application.

Responsibilities

• Lead configuration, operation, maintenance, security, integrations, workflows, reports for key applications.
• Upgrade applications and ensure compatibility with existing software.
• Identify and mitigate security vulnerabilities and coordinate with vendors on issues and support.
• Coordinate with infrastructure for hardware specifications and capacity planning.
• Provide senior-level consulting and troubleshooting for Tier 2/3 requests.

Skills

Enterprise application administration

IT security

Vendor coordination

System monitoring

Documentation

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Salary : $95,676.00 - $125,544.00 Annually

Location : Olympia, WA

Job Type: .REGULAR: Full-Time

Job Number: 2026-74

Division: Information Services Division

Department: CLJ-CMS Project (I11)

Opening Date: 08/11/2026

Closing Date: 8/25/2026 11:59 PM Pacific

Position Profile

Join a highly functioning project team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC.

The Courts of Limited Jurisdiction (CLJ-CMS) project is seeking a Senior Application Administrator. This position is responsible for leading, coordinating, and overseeing the system technical administration, maintenance, configuration, and IT support of complex enterprise-wide applications that address the business requirements of the new case management system. This position provides senior-level technical expertise to all application administration functions.

Reporting to the CLJ-CMS Project IT Supervisor, this senior-level position is expected to work independently and has decision making responsibility commensurate with the role.

Washington Courts Employment Opportunity

Administrative Office of the Courts

Senior Application Administrator

Information Services Division

Our Mission:

To advance the timely, effective, and equitable operations of the Washington State judicial branch.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

This position requires at least two (2) days per week working onsite at AOC facilities

• Duration: This is a CLJ-CMS project position that is currently funded through December 31, 2027. WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

Duties And Responsibilities

• Leads collaboration efforts with customers, business analysts, and other IT resources to administer application configuration, operation, maintenance, security, integrations, workflows, reports, and other key features.
• Responsible for upgrading the applications this position supports.
• Responsible for ensuring software compatibility with other existing software.
• Responsible to identify and mitigate security vulnerabilities.
• Coordinates directly with software vendors on issues, upgrades, and support requirements.
• Works with Infrastructure to determine specifications for new hardware and configurations required by the applications.
• Leads staff activities to upgrade the applications this position supports.
• Resolves application software issues within critical applications.
• Responds to customer service requests and provides senior-level consulting and troubleshooting.
• Advises journey-level staff on resolution of service requests of moderate (Tier 2) complexity related to assigned applications.
• Responsible for the resolution of service requests of major (Tier 3) complexity related to assigned applications and coordinates with vendor for timely resolutions.
• Maintains integration applications, works with the vendor if needed and handles new integration requests.
• Responsible for handling sensitive public audit requests and running reports.
• Analyzes application issues, conducts in-depth research, and provides recommendations on solutions based on business and technical objectives.
• Oversees the administration of IT applications and associated components with the entire application support team.
• Communicates application problems and issues to key stakeholders, including vendors and court/agency leadership.
• Proactively monitors application performance to identify emerging issues.
• Develops system release documentation and communication.
• Responsible for end user application security access maintenance.
• Performs end user application security access maintenance.
• Formulates routines and standards of practice to complete assigned tasks.
• Creates and maintains documentation for research and reference.
• Performs other duties as required.

Qualifications And Credentials

A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Senior Application Administrator may substitute for the qualifications listed.

A Bachelor's degree in Information Technology, Computer Science, OR closely allied field, AND

• Eight (8) years of experience in a complex information technology environment TO INCLUDE:
• Five (5) years of experience as an administrator on an enterprise-level, complex application.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates Agency Values

• Integrity
• Inclusion
• Accountability
• Teamwork

Behavioral Competencies

• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into application functionality as required by the business.
• Ability to communicate ideas in business-friendly and user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Tact/diplomacy.

Knowledge, Skills And Abilities

• Working knowledge in multi-tier, distributed application server and network architecture, server administration concepts, application access and least privilege security principles, IT change management processes, service-oriented technologies, basic network principles