Business Analyst- Blake

Administrative Office of the Courts; Olympia (WA); On-site; USD 69,000 - 114,000; Full time

Job summary

The Administrative Office of the Courts in Olympia, WA is seeking a seasoned Business Analyst to support the Blake Refund Program. You will analyze complex court systems, elicit requirements, translate them into user stories, and collaborate with mixed teams to shape effective, scalable solutions.

This full-time, project-based role requires strong IT and process-improvement skills, plus experience in requirements management and reporting.

Qualifications

• Eight years of information technology experience including three years as a business analyst or court user SME performing requirements gathering.
• Experience analyzing and evaluating court processes for deficiencies and enhancements and recommending solutions.
• Proven ability to translate requirements into testable user stories, use cases and criteria.

Responsibilities

• Plan, schedule and lead management of requirements for complex solutions.
• Elicit business requirements from internal and external SMEs.
• Serve as liaison between stakeholders and technical personnel to translate needs into solutions.
• Translate requirements into user stories, use cases and acceptance criteria.
• Develop and maintain requirements documentation and traceability matrices.

Skills

Requirements gathering

Stakeholder liaison

User stories

QA support

Reporting

Education

Associate degree in computer science or information systems

Bachelor's degree in computer science or information systems

Master's degree in computer science or related field

Job description

Are you a strategic thinker with a passion for making systems work better for everyone? The Administrative Office of the Courts (AOC) is looking for a dynamic Business Analyst to help drive one of the most impactful initiatives in our state the Blake Refund Program.

This is more than a job. It’s a chance to be part of a transformative effort supporting the State v. Blake refund project, which helps ensure fairness and justice across Washington’s court system. You’ll be at the center of it all, working with a diverse team of professionals—from court clerks and administrators to technical experts and judicial officers.

In this role, you’ll dive deep into understanding how our statewide court systems operate, uncover what they need to do better, and help shape the tools that make justice more accessible. You’ll gather and document business requirements, analyze systems, and support quality assurance efforts that directly impact how courts serve communities.

You’ll work independently, but never alone collaborating closely with the Court Services Division and partner agencies, all while making decisions that matter. If you thrive in a mission‑driven environment and enjoy solving complex problems with real‑world impact, we’d love to meet you.

WASHINGTON COURTS EMPLOYMENT OPPORTUNITY

Administrative Office of the Courts

Business Analyst

Court Business Office

Blake Refund Program

Our Mission

To advance the timely, effective, and equitable operations of the Washington State judicial branch.

The Administrative Office of the Courts (AOC) is looking for top‑performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work‑life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

POSITION DETAILS

Job: 2026-79

Status: Project, Full-Time*

Location: Olympia, Washington

Salary: Range 68: $86,688 - $113,736 per year (DOQ).

Opens: August 27, 2026

Closes: September 13, 2026. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.

*Duration: This is a Blake Refund project position that is currently funded through June 30, 2027. It is anticipated that further funding will be approved through December 31, 2027.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires you to be in the office at least two (2) days per week.

Some of the duties you will perform are:

• Plan, schedule and lead the management of requirements for complex solutions.
• Elicit business requirements from internal and external subject matter experts.
• Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood and translated into technical solutions.
• Translate business requirements into user stories, use cases and acceptance criteria.
• Develop and maintain requirements documentation.
• Develop and maintain requirements traceability matrices for requirement management and re-use.
• Analyze requirements for completeness and testability.
• Review test results to confirm that test acceptance criteria have been met.
• Provide consultation to project stakeholders.
• Conduct intensive, in-depth systems analysis for new or enhancements for small to large and highly complex applications and systems.
• Carrying out analysis, review and interpretation of existing case management system reports, make recommendations for enhancements of existing reports and creation of new reports to assist the courts.
• Recommends enhancements to court business processes.
• Performs research that includes source document and accounting report analyses, business process review, including steps to reproduce results in the process of identifying issues and initiating resolution.

Experience and Education

• Eight (8) years of information technology experience, which includes three (3) years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

• Associate degree in computer science, information systems or related technical/business discipline and six (6) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

• Bachelor's degree in computer science, information systems or related technical/business discipline and four (4) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

• Master's degree in computer science, information systems or related technical/business discipline with one (1) year of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

Relative IT Experience

includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Judicial & Court Operations Expertise – Deep understanding of court structures, case types, jurisdictional nuances, case flow, calendaring, clerk and administrator functions, and courtroom procedures.
• Data Analysis & Evidence Based Decision Making – Skilled in collecting, interpreting, and reporting court performance data; identifying trends, root causes, and using research and best practices to guide recommendations.
• Process Improvement & Strategic Planning – Proficient in workflow mapping, identifying inefficiencies, recommending improvements, and aligning operational changes with long-term justice system goals.
• Project Management & Change Navigation – Experienced in planning and executing projects, managing timelines and stakeholders, and supporting courts through system transitions and policy shifts.
• Communication & Facilitation – Strong ability to translate complex concepts into clear language, lead consensus‑building discussions, adapt communication to diverse audiences, and deliver impactful presentations.
• Technology & Productivity Tools – Knowledge of case management systems (e.g., Odyssey, JIS, Tyler CMS) and advanced proficiency in Microsoft 365 (Teams, Outlook, Word, PowerPoint, OneNote).
• Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

IMPORTANT: To be considered for this position, you MUST include the following:

• Completed online application;
• Current Resume;
• Letter of Interest describing how you meet the specific qualifications for the position.

IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position may be overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, citizenship or immigration status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at [phone], or fax [phone], or via email to [e-mail].

Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements for that form.

AOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.