IT Support Supervisor - Salesforce, SQL & iOS

Renewal-By-Andersen; Saint Paul (MN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Profit Sharing

401(k) Matching

Medical Coverage

Paid Time Off

Job summary

Andersen Corporation is seeking a seasoned Level 2 Support Manager to supervise the Tier 2 team responsible for Salesforce, iOS, Qlik, and SQL-based applications. You will coach analysts, manage incident response, and partner with IT and business stakeholders to implement preventive improvements.

The role emphasizes SLA adherence, customer satisfaction, and scalable support processes across multi-channel coverage.

Qualifications

• Bachelor’s degree or 4+ years equivalent work experience and technical training.
• 3+ years of progressive technical support experience, including Level 2 escalation.
• Experience providing work direction or supervision.

Responsibilities

• Supervise Level 2 Support Operations for Salesforce, iOS, and SQL-based applications.
• Lead problem management and drive continuous improvement.
• Coordinate incident response and escalation management during outages or urgent events.
• Develop talent through coaching and knowledge sharing.

Skills

Technical Support

Salesforce

Leadership

Incident Management

Education

Bachelor’s degree

Tools

Ticketing Systems

Job description

Andersen Corporation is seeking a seasoned Level 2 Support Manager to supervise the Tier 2 team responsible for Salesforce, iOS, Qlik, and SQL-based applications. You will coach analysts, manage incident response, and partner with IT and business stakeholders to implement preventive improvements.

The role emphasizes SLA adherence, customer satisfaction, and scalable support processes across multi-channel coverage.