Senior App Support Engineer - 24/7 On-Call & DR Lead

DHL; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

DHL Supply Chain is seeking a Senior Application Support Engineer to implement software applications, provide support, and maintain existing systems. Responsibilities include on-call support, disaster recovery participation, issue resolution, and collaboration with vendors and developers to ensure stable, scalable solutions.

The role requires a Bachelor’s degree or 5+ years of IT experience, proficiency with iSeries/AS400 and Manhattan WMi, and strong SQL and cloud-native architecture knowledge.

Qualifications

• Bachelor’s degree or 5+ years IT experience.
• Experience with iSeries/AS400 or similar tools.
• Experience supporting Manhattan WMi or similar WMS platforms.
• Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture.
• Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash).
• Relevant certifications (ITIL, Oracle, IBM, Microsoft) preferred.

Responsibilities

• Resolves production support issues promptly, including after hours.
• Participates in 24/7 on-call support and disaster recovery drills.
• Analyzes and supports moderate to complex application issues.
• Collaborates with vendors and developers to resolve issues.
• Performs troubleshooting, debugging, and testing of applications.

Skills

SQL

RESTful APIs

JSON

OAuth

Python

PowerShell

Bash

ServiceNow

Cloud-native architecture

Education

Bachelor’s Degree in a relevant field

Certifications (ITIL, Oracle, IBM, Microsoft)

Tools

iSeries/AS400

Manhattan WMi

WMS platforms

Job description

DHL Supply Chain is seeking a Senior Application Support Engineer to implement software applications, provide support, and maintain existing systems. Responsibilities include on-call support, disaster recovery participation, issue resolution, and collaboration with vendors and developers to ensure stable, scalable solutions.

The role requires a Bachelor’s degree or 5+ years of IT experience, proficiency with iSeries/AS400 and Manhattan WMi, and strong SQL and cloud-native architecture knowledge.