Senior API Troubleshooter for Developer Tools

Speedrun Talent Network; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

OpenRouter is seeking a Scaled Support Specialist who sits at the crossroads of deep technical troubleshooting and clear developer communication. You will be the front line for developers integrating with OpenRouter's API — diagnosing complex issues across many model providers and turning frustrated engineers into confident users.

This role goes beyond scripted helpdesk. You’ll tackle edge cases, reproduce issues with incomplete information, and drive precise, documented fixes with minimal

Qualifications

• 4+ years in a technical support, developer support, solutions engineering, or similar role — ideally supporting an API or developer tools product.
• Exceptional troubleshooting instincts
• Strong API fluency
• Proficiency in at least one scripting language (Python or TypeScript)
• Excellent written communication
• Genuine passion for AI and LLMs

Responsibilities

• Diagnose and resolve complex API issues across OpenRouter's API, spanning multiple LLM providers.
• Reproduce bugs in ambiguous environments using curl, Postman, and small test apps.
• Read logs and traces; identify whether the problem is client-side, OpenRouter-side, or an upstream provider issue.
• Turn
• Turn user reports into actionable steps and verified fixes.
• Communicate with developers clearly across channels (email, Discord, GitHub).
• Identify patterns; advocate for better docs and API design.
• Stay current with the evolving LLM ecosystem.

Skills

API fluency

Scripting: Python/TypeScript

Troubleshooting

Written communication

Ambiguity tolerance

AI/LLMs interest

Job description

OpenRouter is seeking a Scaled Support Specialist who sits at the crossroads of deep technical troubleshooting and clear developer communication. You will be the front line for developers integrating with OpenRouter's API — diagnosing complex issues across many model providers and turning frustrated engineers into confident users.

This role goes beyond scripted helpdesk. You’ll tackle edge cases, reproduce issues with incomplete information, and drive precise, documented fixes with minimal