API Support Engineer - AI/LLM DevTools

OpenRouter, Inc; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

OpenRouter, Inc. is seeking a Scaled Support Specialist in New York to serve as the front line for developers integrating with our API. You will diagnose complex issues across multiple LLM providers, reproduce bugs, and translate technical root causes into clear explanations for engineers.

This role requires deep API fluency and exceptional communication. You'll work with a highly capable engineering team, stay current with the evolving LLM ecosystem, and help shape the developer experience by

Qualifications

• 4+ years in technical support or developer support.
• Proficient in debugging APIs and logs.
• Strong written and verbal communication in English.

Responsibilities

• Diagnose and resolve complex API-related issues across multiple providers.
• Reproduce bugs in diverse SDKs and environments.
• Communicate findings clearly to developers and document fixes.
• Advocate for improved documentation and API design changes.

Skills

Troubleshooting instincts

API fluency

Python

TypeScript

Excellent written communication

Tools

Python

TypeScript

Job description

OpenRouter, Inc. is seeking a Scaled Support Specialist in New York to serve as the front line for developers integrating with our API. You will diagnose complex issues across multiple LLM providers, reproduce bugs, and translate technical root causes into clear explanations for engineers.

This role requires deep API fluency and exceptional communication. You'll work with a highly capable engineering team, stay current with the evolving LLM ecosystem, and help shape the developer experience by